ROBOFAULTS
Search a code or symptom…
EN ES
ECOVACS·FAULT ERR 10002 INFO

ECOVACS Error 10002 — App program error

Severity: Info — the robot still cleans from its AUTO button — only app setup is blocked ECOVACS HOMEDEEBOT Wi-Fi setup
Last verified: 2026-07-07 Tools: phone with the ECOVACS HOME app Time: ~10 min Difficulty: easy

DIRECT ANSWER

Error 10002 — also shown as 2 or 10024 — is a program error inside the ECOVACS HOME app during network setup. The official fix: close the app completely, restart DEEBOT, then run the configuration again.
#meaning · #causes · #fix — link straight to any section

COMMON CAUSES · RANKED

1

Pairing session glitched mid-setup MOST COMMON

The app lost track of the setup handshake — ECOVACS' entire official fix is to restart the app and the robot and start over.

2

Outdated ECOVACS HOME build

ECOVACS' connection guidance says to check Google Play / the App Store for updates — old builds fail against current firmware.

3

Phone changed networks mid-setup UNCOMMON

Hopping between Wi-Fi and mobile data breaks the setup session — keep the phone parked on the home Wi-Fi until it finishes.

HOW TO FIX IT

No battery or electrical work involved in this fix.

Force-close and reopen the app

Swipe ECOVACS HOME out of your recent apps so it restarts clean, then open it again.

Restart DEEBOT

Switch the robot off, wait a few seconds, and switch it back on — wait for the startup sound.

Run network setup again

Start the add-robot flow from the beginning with the phone on your home Wi-Fi and mobile data off.

Update the app if it repeats

Install any pending ECOVACS HOME update, reboot the phone, and try once more before contacting ECOVACS support.

Sources

Verification

OFFICIAL SOURCE

Last verified: 2026-07-07 · How we verify a fault code

Corrections

Spotted an error? Report a correction — fixes ship within 48h and are logged on this page.