ROBOROCK·FAULT ERR 24 INFO

Roborock Error 24 — No-go zone or barrier detected

Q: Roborock Error 24 — No-go zone or barrier detected

Error 24 means the robot is inside a no-go zone or against barrier tape, so it refuses to move. Someone probably carried it there. Move it outside the restricted area and restart.

Severity: Info — the robot is protecting your rules — it won't start inside a forbidden area S5S6

Last verified: 2026-07-05 Tools: none Time: ~2 min Difficulty: easy

DIRECT ANSWER

Error 24 means the robot is inside a no-go zone or against barrier tape, so it refuses to move. Someone probably carried it there. Move it outside the restricted area and restart.

#meaning · #causes · #fix · #models — link straight to any section

COMMON CAUSES · RANKED

Robot placed inside a no-go zone MOST COMMON

Carrying the robot into a zone you drew in the app leaves it stranded on forbidden ground.

Stale or oversized zones on the map

Old zones from a furniture layout that no longer exists can cover the robot's current position.

Robot drifted onto barrier tape UNCOMMON

A rescue or slipping wheels can drop the robot onto the tape it normally avoids.

HOW TO FIX IT

No battery or electrical work involved in this fix.

Move the robot out

Carry it a metre or more outside the no-go zone or away from the barrier tape.

Restart the clean

Start again from the app or the clean button.

Audit your zones

Open the map in the app and delete or shrink zones that no longer match your home.

Did this fix your robot?

No reports yet for this fix — be the first.

RELATED FIRMWARE

S5 series (S5)

SAMPLE DATA — dataset in progress

3.3.9_0017683.5.4_0019103.5.7_0020083.5.8_0020203.5.8_002034

Firmware timelines are rebuilt monthly from release notes. Versions marked as sample data are community-reported and not yet verified. Full firmware timeline →

MODELS AFFECTED

Model	Status	Firmware	Parts	Verified
Roborock S5	limited	s5	Parts →	2026-07-05 · Source
Roborock S6	limited	s6	Parts →	2026-07-05 · Source

Models resolved from the series chips above. Support status comes from our EOL library; rows link to the matching parts and firmware pages.

Sources

Verification

OFFICIAL SOURCE

Last verified: 2026-07-05 · How we verify a fault code

Corrections

Spotted an error? Report a correction — fixes ship within 48h and are logged on this page.