Is your Shark still supported?
Support status by model: whether updates still ship, which features depend on the cloud, and when the last firmware landed. Every row carries its source and verify date.
SHARK
| Model | Status | Cloud dependency | Last firmware | Verified |
|---|---|---|---|---|
| Shark ION Robot RV761 Discontinued at retail; SharkNinja keeps the RV750-series troubleshooting guide online and lists the RVBAT850 replacement battery for RV761 compatibility. | limited | optional | — | 2026-07-06 · Source |
| Shark IQ Robot RV1001 SharkNinja updated the RV1000 series troubleshooting guide in March 2026; app support and parts supply continue. | active | optional | — | 2026-07-06 · Source |
| Shark IQ Robot Self-Empty XL RV1001AE The self-empty IQ line (RV1000AE/AV1000AE/UR1005AE SKUs) keeps full app support; the bagless base uses no disposable bags. | active | optional | — | 2026-07-06 · Source |
| Shark EZ Robot Self-Empty AV911S Row-by-row EZ navigation model; shares the IQ-generation error codes and parts platform. | active | optional | — | 2026-07-06 · Source |
| Shark AI Robot RV2001 / AV2001 First AI-navigation generation with 360° LiDAR; official parts list covers filter, brushroll, side brush, battery and dock SKUs. | active | optional | — | 2026-07-06 · Source |
| Shark AI Ultra Robot RV2502AE AI Ultra with the 60-day XL HEPA self-empty base; current support articles and consumables remain available. | active | optional | — | 2026-07-06 · Source |
| Shark Matrix Robot RV2310 Matrix Clean grid-pattern model; RV2310AE variant adds the self-empty base. | active | optional | — | 2026-07-06 · Source |
| Shark Matrix Plus 2-in-1 RV2610WA Vacuum-and-mop 2-in-1 with sonic mopping; mop pads and mid-clean pad washing add mop-specific failure modes. | active | optional | — | 2026-07-06 · Source |
| Shark PowerDetect NeverTouch RV2820ZE Current PowerDetect line with NeverTouch base; SharkNinja publishes a per-code error article set for this series. | active | optional | — | 2026-07-06 · Source |
| Shark PowerDetect ThermaCharged RV2910XE Newest PowerDetect ThermaCharged flagship (RV2900 series); its official error-code index was updated in February 2026. | active | optional | — | 2026-07-06 · Source |
METHODOLOGY
The FTC reviewed 184 connected devices in 2024 and found that roughly 89% of makers never disclose how long they'll support a product. That is why this table exists: the manufacturer won't tell you, so we do. Each model is rated active, limited, ended, or orphaned based on firmware, app, and cloud service checks. No source, no publish — every row shows when it was last verified.
FTC staff report (November 2024) → · How we verify a fault code →