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ROBOROCK·FAULT ERR 23 WARN

Roborock Error 23 — Could not return to dock

Severity: Warning — robot is stranded off its dock; hand-dock it or the battery drains to zero S5S6S7S8Q
Last verified: 2026-07-05 Tools: soft dry cloth Time: ~5 min Difficulty: easy

DIRECT ANSWER

Error 23 means the robot lost the dock's location beacon and could not return to charge. Clean the dock's signal emission area, clear the space around it, and send the robot home again.
#meaning · #causes · #fix · #parts — link straight to any section

COMMON CAUSES · RANKED

1

Dirt over the dock's signal beacon MOST COMMON

The dock guides the robot in with infrared. A dusty or smeared emitter window makes the dock invisible.

2

Objects blocking the dock approach

Shoes and boxes in front of the dock break the robot's final approach line.

3

Dock moved mid-clean UNCOMMON

Relocating the dock while the robot is out orphans the position stored on its map.

HOW TO FIX IT

No battery or electrical work involved in this fix.

Clean the dock's emitter window

Wipe the signal emission area on the dock's front with a dry cloth, and pick off any stickers or debris.

Clear the area around the dock

Leave about half a metre free on each side and 1.5 metres in front.

Keep the dock parked

Put it against a wall on hard floor and leave it there — every move forces the robot to relearn the spot.

Test the return

Start the robot a room away and press the dock button. It should drive back and connect without circling.

COMPATIBLE PARTS

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Charging dock — S5 & S6

S5S5 MaxS6S6 MaxV

Check the dock contacts and the regional plug type before ordering a replacement.

Check price on Amazon ↗

RELATED FIRMWARE

S5 series (S5)

SAMPLE DATA — dataset in progress
3.3.9_0017683.5.4_0019103.5.7_0020083.5.8_0020203.5.8_002034

Firmware timelines are rebuilt monthly from release notes. Versions marked as sample data are community-reported and not yet verified. Full firmware timeline →

Sources

Verification

OFFICIAL SOURCE

Last verified: 2026-07-05 · How we verify a fault code

Corrections

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