{
  "$schema": "robofaults-fault-record/v0",
  "kind": "symptom",
  "brand": "shark",
  "page_en": "https://robofaults.com/shark/not-connecting-to-wifi/",
  "page_es": "https://robofaults.com/es/shark/no-se-conecta-al-wifi/",
  "slug": "not-connecting-to-wifi",
  "slug_es": "no-se-conecta-al-wifi",
  "device_type": "vacuum",
  "title_en": "Shark robot won't connect to Wi-Fi",
  "title_es": "Robot Shark no se conecta al Wi-Fi",
  "severity": "ok",
  "severity_note_en": "the robot still cleans with its buttons — only app features are offline",
  "severity_note_es": "el robot sigue limpiando con sus botones — solo las funciones de la app quedan sin conexión",
  "series": [
    "ION",
    "IQ",
    "EZ",
    "AI",
    "AI Ultra",
    "Matrix",
    "PowerDetect"
  ],
  "tools_en": "phone with the SharkClean app",
  "tools_es": "teléfono con la app SharkClean",
  "time_min": 20,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "A Shark that won't connect is almost always fighting the <b>Wi-Fi band or pairing mode</b>. Most Shark robots join 2.4 GHz networks only, and the robot must be in pairing mode before the SharkClean app can find it.",
  "meaning_es": "Un Shark que no se conecta casi siempre pelea con la <b>banda Wi-Fi o el modo de emparejamiento</b>. La mayoría de robots Shark solo usan redes de 2,4 GHz, y el robot debe estar en modo de emparejamiento para que la app SharkClean lo encuentre.",
  "causes": [
    {
      "title_en": "Router serving only 5 GHz",
      "title_es": "Router que solo ofrece 5 GHz",
      "detail_en": "Most Shark robots don't join 5 GHz networks. Combined-band routers confuse setup — expose a separate 2.4 GHz SSID during pairing.",
      "detail_es": "La mayoría de robots Shark no se unen a redes de 5 GHz. Los routers de banda combinada confunden la configuración — activa una red de 2,4 GHz separada al emparejar.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Robot not in pairing mode",
      "title_es": "Robot fuera del modo de emparejamiento",
      "detail_en": "The app can only find a robot whose Wi-Fi light is blinking — hold DOCK and CLEAN together until it blinks to re-enter pairing.",
      "detail_es": "La app solo encuentra un robot con la luz Wi-Fi parpadeando — mantén pulsados DOCK y CLEAN a la vez hasta que parpadee para reactivar el emparejamiento.",
      "likelihood": "common"
    },
    {
      "title_en": "Weak signal at the dock",
      "title_es": "Señal débil junto a la base",
      "detail_en": "A dock parked at the far edge of coverage drops the robot offline after every clean; pairing also fails at range.",
      "detail_es": "Una base en el límite de la cobertura deja al robot sin conexión tras cada limpieza; el emparejamiento también falla a esa distancia.",
      "likelihood": "common"
    },
    {
      "title_en": "Stale app session or account glitch",
      "title_es": "Sesión de la app caducada o fallo de cuenta",
      "detail_en": "An outdated SharkClean app or a hung login breaks setup — update the app, sign out and back in, then retry.",
      "detail_es": "Una app SharkClean desactualizada o una sesión colgada rompen la configuración — actualiza la app, cierra sesión, vuelve a entrar y reintenta.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Put the phone on 2.4 GHz",
      "title_es": "Conecta el teléfono a 2,4 GHz",
      "detail_en": "Connect your phone to the 2.4 GHz network you want the robot on — not the 5 GHz variant — before opening the app.",
      "detail_es": "Conecta tu teléfono a la red de 2,4 GHz que usará el robot — no a la variante de 5 GHz — antes de abrir la app."
    },
    {
      "title_en": "Enter pairing mode",
      "title_es": "Activa el modo de emparejamiento",
      "detail_en": "Press and hold the DOCK and CLEAN buttons on the robot until the Wi-Fi light blinks, then follow \"Add a robot\" in the SharkClean app.",
      "detail_es": "Mantén pulsados los botones DOCK y CLEAN del robot hasta que la luz Wi-Fi parpadee, y sigue «Añadir un robot» en la app SharkClean."
    },
    {
      "title_en": "Pair near the router",
      "title_es": "Empareja cerca del router",
      "detail_en": "Do the setup with robot, phone and router in the same room; move the dock closer to coverage if the robot keeps dropping offline.",
      "detail_es": "Haz la configuración con el robot, el teléfono y el router en la misma habitación; acerca la base a la cobertura si el robot se desconecta a menudo."
    },
    {
      "title_en": "Restart router and app",
      "title_es": "Reinicia el router y la app",
      "detail_en": "Power-cycle the router for 30 seconds, update or reinstall the SharkClean app, and try the setup again.",
      "detail_es": "Apaga el router 30 segundos, actualiza o reinstala la app SharkClean y repite la configuración."
    }
  ],
  "parts": [],
  "related_codes": [
    "21"
  ],
  "sources": [
    {
      "label_en": "Shark Support — Robots help center",
      "label_es": "Soporte de Shark — Centro de ayuda de robots",
      "url": "https://support.sharkclean.com/hc/en-us/sections/4405399628562-Robots",
      "kind": "official"
    },
    {
      "label_en": "Trunetto — Why won't my Shark robot connect to Wi-Fi or the app?",
      "label_es": "Trunetto — ¿Por qué mi robot Shark no se conecta al Wi-Fi ni a la app?",
      "url": "https://www.trunetto.com/troubleshooting/robot-vacuums/shark/shark-robot-vacuum-wont-connect-wifi-app",
      "kind": "community"
    },
    {
      "label_en": "kismac-ng — How to reconnect a Shark robot to Wi-Fi",
      "label_es": "kismac-ng — Cómo reconectar un robot Shark al Wi-Fi",
      "url": "https://kismac-ng.org/blog/how-to-reconnect-shark-robot-to-wifi/",
      "kind": "community"
    }
  ],
  "confidence": "community",
  "last_verified": "2026-07-06"
}