{
  "$schema": "robofaults-fault-record/v0",
  "kind": "symptom",
  "brand": "shark",
  "page_en": "https://robofaults.com/shark/not-charging/",
  "page_es": "https://robofaults.com/es/shark/no-carga/",
  "slug": "not-charging",
  "slug_es": "no-carga",
  "device_type": "vacuum",
  "title_en": "Shark robot not charging",
  "title_es": "Robot Shark no carga",
  "severity": "warn",
  "severity_note_en": "robot keeps working until the battery runs flat",
  "severity_note_es": "el robot sigue funcionando hasta quedarse sin batería",
  "series": [
    "ION",
    "IQ",
    "EZ",
    "AI",
    "AI Ultra",
    "Matrix",
    "PowerDetect"
  ],
  "tools_en": "dry cloth",
  "tools_es": "paño seco",
  "time_min": 15,
  "difficulty": "easy",
  "safety": "battery",
  "safety_note_en": "Unplug the dock before cleaning its charging strips, and never bridge the two strips with a metal tool.",
  "safety_note_es": "Desenchufa la base antes de limpiar sus tiras de carga y nunca unas las dos tiras con una herramienta metálica.",
  "meaning_en": "A Shark that won't charge usually has a <b>power switch turned off, dirty charging contacts, or a dead outlet</b>. Check the side power switch first, then confirm the indicator lights up when the robot docks.",
  "meaning_es": "Un Shark que no carga suele tener el <b>interruptor de encendido apagado, los contactos de carga sucios o un enchufe sin corriente</b>. Revisa primero el interruptor lateral y confirma que el indicador se enciende al acoplarse el robot.",
  "causes": [
    {
      "title_en": "Power switch set to OFF",
      "title_es": "Interruptor de encendido en OFF",
      "detail_en": "ION and IQ robots have a physical power switch on the side — off means no charging, no lights, and a very confusing \"dead\" robot.",
      "detail_es": "Los robots ION e IQ tienen un interruptor físico en el lateral — apagado significa sin carga, sin luces y un robot «muerto» muy desconcertante.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Dirty or oxidized charging contacts",
      "title_es": "Contactos de carga sucios u oxidados",
      "detail_en": "The metal strips under the robot and on the dock build up dust and oxide that block current.",
      "detail_es": "Las tiras metálicas bajo el robot y en la base acumulan polvo y óxido que cortan la corriente.",
      "likelihood": "common"
    },
    {
      "title_en": "Dock unplugged or outlet dead",
      "title_es": "Base desenchufada o enchufe sin corriente",
      "detail_en": "Wall switches, smart plugs and loose adapters silently cut dock power — the dock light should be on with the robot away.",
      "detail_es": "Interruptores de pared, enchufes inteligentes y adaptadores flojos cortan la base sin avisar — su luz debe estar encendida sin el robot.",
      "likelihood": "common"
    },
    {
      "title_en": "Robot misaligned on the dock",
      "title_es": "Robot mal alineado en la base",
      "detail_en": "Docked at an angle, the strips never meet the pins; the charging light stays dark even though the robot looks parked.",
      "detail_es": "Acoplado en ángulo, las tiras no tocan los contactos; la luz de carga sigue apagada aunque el robot parezca aparcado.",
      "likelihood": "common"
    },
    {
      "title_en": "Battery worn out",
      "title_es": "Batería agotada",
      "detail_en": "A pack that charges but dies in minutes has reached end of life — RVBAT850 is Shark's listed replacement for the supported ION, IQ, EZ and AI robot families.",
      "detail_es": "Una batería que carga pero se agota en minutos ha llegado al final de su vida — RVBAT850 es el recambio que Shark indica para las familias de robots ION, IQ, EZ y AI compatibles.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Check the power switch",
      "title_es": "Revisa el interruptor de encendido",
      "detail_en": "Find the power switch on the side of the robot and make sure it is set to ON before anything else.",
      "detail_es": "Localiza el interruptor lateral del robot y comprueba que está en ON antes que nada."
    },
    {
      "title_en": "Verify dock power",
      "title_es": "Verifica la corriente de la base",
      "detail_en": "With the robot away, the dock indicator should be lit. Dark means power — try another outlet and push the plug fully in.",
      "detail_es": "Sin el robot, el indicador de la base debe estar encendido. Apagado significa problema de corriente — prueba otro enchufe y encaja bien el conector."
    },
    {
      "title_en": "Clean both sets of contacts",
      "title_es": "Limpia ambos juegos de contactos",
      "detail_en": "Unplug the dock and wipe the strips on the dock and under the robot with a dry cloth until the metal is bright.",
      "detail_es": "Desenchufa la base y limpia las tiras de la base y de debajo del robot con un paño seco hasta que el metal brille."
    },
    {
      "title_en": "Re-dock and watch the light",
      "title_es": "Vuelve a acoplar y observa la luz",
      "detail_en": "Seat the robot straight on the dock and confirm the charging indicator comes on (blue on IQ/AI models).",
      "detail_es": "Asienta el robot recto en la base y confirma que el indicador de carga se enciende (azul en los modelos IQ/AI)."
    },
    {
      "title_en": "Replace the battery if runtime stays short",
      "title_es": "Sustituye la batería si la autonomía sigue corta",
      "detail_en": "A robot that charges fully but quits in minutes needs a genuine replacement battery.",
      "detail_es": "Un robot que carga al completo pero se apaga en minutos necesita una batería de recambio original."
    }
  ],
  "parts": [
    "shark-battery-rvbat850",
    "shark-charging-dock-rv2000"
  ],
  "related_codes": [
    "24",
    "8",
    "23"
  ],
  "sources": [
    {
      "label_en": "Shark Support — RV1000 Series IQ Robot Troubleshooting Guide",
      "label_es": "Soporte de Shark — Guía de solución de problemas del IQ Robot serie RV1000",
      "url": "https://support.sharkninja.com/article/RV1000-Series-Shark-IQ-Robot-Vacuum-Troubleshooting-Guide",
      "kind": "official"
    },
    {
      "label_en": "Cleaners Talk — Shark robot error codes and charging faults",
      "label_es": "Cleaners Talk — códigos de error y fallos de carga de robots Shark",
      "url": "https://cleanerstalk.com/shark-robot-error-codes/",
      "kind": "community"
    },
    {
      "label_en": "DBLDKR — How to fix Shark vacuum error codes",
      "label_es": "DBLDKR — Cómo solucionar los códigos de error de las aspiradoras Shark",
      "url": "https://dbldkr.com/how-to-fix-shark-vacuum-error-codes-error-2-7-10-and-more/",
      "kind": "community"
    }
  ],
  "confidence": "community",
  "last_verified": "2026-07-06"
}