{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "shark",
  "page_en": "https://robofaults.com/shark/error-9/",
  "page_es": "https://robofaults.com/es/shark/error-9/",
  "code": "9",
  "slug": "error-9",
  "device_type": "vacuum",
  "name_en": "Dust cup error",
  "name_es": "Error del depósito de suciedad",
  "badge": "ERR 9",
  "severity": "warn",
  "severity_note_en": "robot won't vacuum until the dust cup clicks back into place",
  "severity_note_es": "el robot no aspira hasta que el depósito de suciedad encaje de nuevo con un clic",
  "series": [
    "IQ",
    "EZ",
    "AI",
    "AI Ultra",
    "Matrix",
    "PowerDetect"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 3,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 9 means the <b>dust cup needs to be reinstalled</b>. The robot can't detect its bin. Pull the dust cup out and push it back in until it clicks firmly into place.",
  "meaning_es": "El error 9 significa que hay que <b>reinstalar el depósito de suciedad</b>. El robot no detecta su depósito. Sácalo y vuelve a empujarlo hasta que encaje firmemente con un clic.",
  "causes": [
    {
      "title_en": "Dust cup not fully clicked in",
      "title_es": "Depósito no encajado del todo",
      "detail_en": "After emptying, a half-seated dust cup looks installed but never presses the detection switch — the classic trigger.",
      "detail_es": "Tras vaciarlo, un depósito a medio encajar parece instalado pero no llega a pulsar el interruptor de detección — el desencadenante clásico.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Debris on the dust cup seat",
      "title_es": "Suciedad en el asiento del depósito",
      "detail_en": "Grit on the rails or seals stops the cup from seating deep enough to register.",
      "detail_es": "La arenilla en las guías o juntas impide que el depósito baje lo suficiente para registrarse.",
      "likelihood": "common"
    },
    {
      "title_en": "Dust cup latch damaged",
      "title_es": "Cierre del depósito dañado",
      "detail_en": "A cracked latch can no longer hold the cup tight; the error returns every few minutes until the bin is replaced.",
      "detail_es": "Un cierre agrietado ya no sujeta el depósito; el error vuelve cada pocos minutos hasta sustituir el depósito.",
      "likelihood": "rare"
    }
  ],
  "steps": [
    {
      "title_en": "Remove the dust cup",
      "title_es": "Saca el depósito de suciedad",
      "detail_en": "Press the release and pull the dust cup out of the robot.",
      "detail_es": "Pulsa el botón de liberación y saca el depósito del robot."
    },
    {
      "title_en": "Clean the seat",
      "title_es": "Limpia el asiento",
      "detail_en": "Wipe the opening and rails where the cup slides in so nothing blocks a full insertion.",
      "detail_es": "Limpia la abertura y las guías por donde entra el depósito para que nada impida una inserción completa."
    },
    {
      "title_en": "Reinsert until it clicks",
      "title_es": "Reinserta hasta oír un clic",
      "detail_en": "Push the dust cup back in until it clicks solidly into place, then restart the clean.",
      "detail_es": "Empuja el depósito hasta que encaje con un clic firme y reinicia la limpieza."
    }
  ],
  "parts": [
    "shark-dust-bin-rv2000"
  ],
  "related": [
    "26",
    "3"
  ],
  "related_symptom": "self-empty-base-not-emptying",
  "sources": [
    {
      "label_en": "Shark IQ Robot Self-Empty owner's guide — error code table (mirror)",
      "label_es": "Manual del Shark IQ Robot Self-Empty — tabla de códigos de error (copia)",
      "url": "https://www.manualslib.com/manual/2326407/Shark-Iq-Self-Empty.html?page=26",
      "kind": "community"
    },
    {
      "label_en": "Shark Support — RV2900 Series Robot Error Codes (index)",
      "label_es": "Soporte de Shark — Índice de códigos de error de la serie RV2900",
      "url": "https://support.sharkninja.com/article/RV2900-Series-Robot-Error-Codes",
      "kind": "official"
    },
    {
      "label_en": "Cleaners Talk — Shark robot error codes guide",
      "label_es": "Cleaners Talk — guía de códigos de error de robots Shark",
      "url": "https://cleanerstalk.com/shark-robot-error-codes/",
      "kind": "community"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}