{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "shark",
  "page_en": "https://robofaults.com/shark/error-7/",
  "page_es": "https://robofaults.com/es/shark/error-7/",
  "code": "7",
  "slug": "error-7",
  "device_type": "vacuum",
  "name_en": "Cliff sensor error",
  "name_es": "Error del sensor de desnivel",
  "badge": "ERR 7",
  "severity": "warn",
  "severity_note_en": "robot stops because it can't trust its drop sensors",
  "severity_note_es": "el robot se detiene porque no puede fiarse de sus sensores de desnivel",
  "series": [
    "IQ",
    "EZ",
    "AI",
    "AI Ultra",
    "Matrix",
    "PowerDetect"
  ],
  "tools_en": "clean dry cloth",
  "tools_es": "paño limpio y seco",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 7 means a <b>cliff sensor error</b> — the robot thinks it isn't on a level surface, or the sensors need a reset to read correctly. Move it to open floor and wipe the cliff sensors under the bumper.",
  "meaning_es": "El error 7 significa un <b>error del sensor de desnivel</b> — el robot cree que no está en una superficie nivelada o los sensores necesitan un reinicio para leer bien. Muévelo a suelo despejado y limpia los sensores bajo el parachoques.",
  "causes": [
    {
      "title_en": "Dusty cliff sensor windows",
      "title_es": "Ventanas de los sensores con polvo",
      "detail_en": "A film of dust over the sensors under the front edge makes the floor read as a drop.",
      "detail_es": "Una capa de polvo sobre los sensores del borde delantero hace que el suelo se lea como un precipicio.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Robot not on a level surface",
      "title_es": "Robot fuera de una superficie nivelada",
      "detail_en": "Half over a stair nose, threshold or ledge, the sensors correctly report a drop and stop the mission.",
      "detail_es": "A medias sobre un escalón, umbral o borde, los sensores detectan correctamente una caída y detienen la limpieza.",
      "likelihood": "common"
    },
    {
      "title_en": "Sensors need a power-cycle",
      "title_es": "Los sensores necesitan un reinicio",
      "detail_en": "Shark's own guide says the robot may simply need a reset to get an accurate sensor reading.",
      "detail_es": "La propia guía de Shark indica que el robot puede necesitar solo un reinicio para obtener una lectura fiable de los sensores.",
      "likelihood": "common"
    }
  ],
  "steps": [
    {
      "title_en": "Power off the robot",
      "title_es": "Apaga el robot",
      "detail_en": "Take it off the base and hold POWER for 3 seconds.",
      "detail_es": "Retíralo de la base y mantén pulsado POWER durante 3 segundos."
    },
    {
      "title_en": "Wipe the cliff sensors",
      "title_es": "Limpia los sensores de desnivel",
      "detail_en": "Turn the robot over, find the cliff sensors underneath near the bumper, and wipe off dust and residue with a clean, dry cloth.",
      "detail_es": "Da la vuelta al robot, localiza los sensores de desnivel junto al parachoques y limpia el polvo y los restos con un paño limpio y seco."
    },
    {
      "title_en": "Restart from the dock",
      "title_es": "Reinicia desde la base",
      "detail_en": "Set the robot back on the base to power it on, then press VACUUM. If the error repeats, contact Shark support with your model and the code.",
      "detail_es": "Coloca el robot en la base para encenderlo y pulsa VACUUM. Si el error se repite, contacta con Shark indicando tu modelo y el código."
    }
  ],
  "parts": [],
  "related": [
    "27",
    "10",
    "6"
  ],
  "sources": [
    {
      "label_en": "Shark Support — RV2900 Series Error Codes, Cliff Sensor Error (Error 7)",
      "label_es": "Soporte de Shark — Códigos de error RV2900, sensor de desnivel (error 7)",
      "url": "https://support.sharkninja.com/article/RV2900-Series-Error-Codes---Cliff-Sensor-Error-7",
      "kind": "official"
    },
    {
      "label_en": "Shark IQ Robot Self-Empty owner's guide — error code table (mirror)",
      "label_es": "Manual del Shark IQ Robot Self-Empty — tabla de códigos de error (copia)",
      "url": "https://www.manualslib.com/manual/2326407/Shark-Iq-Self-Empty.html?page=26",
      "kind": "community"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}