{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "shark",
  "page_en": "https://robofaults.com/shark/error-5/",
  "page_es": "https://robofaults.com/es/shark/error-5/",
  "code": "5",
  "slug": "error-5",
  "device_type": "vacuum",
  "name_en": "Wheel error",
  "name_es": "Error de rueda",
  "badge": "ERR 5",
  "severity": "warn",
  "severity_note_en": "robot stops driving until both drive wheels rotate freely",
  "severity_note_es": "el robot deja de avanzar hasta que ambas ruedas motrices giren libres",
  "series": [
    "PowerDetect"
  ],
  "tools_en": "flashlight",
  "tools_es": "linterna",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 5 means a <b>drive wheel is stuck</b>. Clean both wheels, pull off anything wrapped around the axles, and rotate each wheel a full 360° in both directions until they spin freely.",
  "meaning_es": "El error 5 significa que una <b>rueda motriz está atascada</b>. Limpia ambas ruedas, retira lo que esté enrollado en los ejes y gira cada rueda 360° completos en ambos sentidos hasta que giren libres.",
  "causes": [
    {
      "title_en": "Hair or string around the axle",
      "title_es": "Pelo o hilo en el eje",
      "detail_en": "Fibres migrate into the wheel hub and tighten with every turn until the wheel locks.",
      "detail_es": "Las fibras se meten en el cubo de la rueda y se aprietan con cada vuelta hasta bloquearla.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Debris inside the wheel housing",
      "title_es": "Suciedad dentro del alojamiento de la rueda",
      "detail_en": "Shark's fix includes inspecting inside the housing with a flashlight — small objects wedge where you can't see them.",
      "detail_es": "La solución de Shark incluye inspeccionar el alojamiento con una linterna — los objetos pequeños se encajan donde no se ven.",
      "likelihood": "common"
    },
    {
      "title_en": "Wheel suspension not springing back",
      "title_es": "La suspensión de la rueda no rebota",
      "detail_en": "If a pressed wheel doesn't spring back into place, the suspension is jammed or the module is wearing out.",
      "detail_es": "Si al presionar la rueda no vuelve a su sitio por el muelle, la suspensión está atascada o el módulo se está desgastando.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Power off the robot",
      "title_es": "Apaga el robot",
      "detail_en": "Take it off the base and hold POWER for 3 seconds.",
      "detail_es": "Retíralo de la base y mantén pulsado POWER durante 3 segundos."
    },
    {
      "title_en": "Clear both drive wheels",
      "title_es": "Despeja ambas ruedas motrices",
      "detail_en": "Turn the robot over and remove anything stuck to or wrapped around the two large wheels.",
      "detail_es": "Da la vuelta al robot y retira todo lo que esté pegado o enrollado en las dos ruedas grandes."
    },
    {
      "title_en": "Inspect the wheel housings",
      "title_es": "Inspecciona los alojamientos",
      "detail_en": "Use a flashlight to look inside each housing and rotate the wheels back and forth by hand to find hidden obstructions.",
      "detail_es": "Usa una linterna para mirar dentro de cada alojamiento y gira las ruedas adelante y atrás con la mano para localizar obstrucciones ocultas."
    },
    {
      "title_en": "Test the suspension and restart",
      "title_es": "Prueba la suspensión y reinicia",
      "detail_en": "Press each wheel in and let it spring back, rotate both a full 360° in each direction, then power on and start a clean.",
      "detail_es": "Presiona cada rueda y deja que rebote, gíralas 360° completos en cada sentido, enciende el robot e inicia una limpieza."
    }
  ],
  "parts": [],
  "related": [
    "18",
    "10",
    "2"
  ],
  "sources": [
    {
      "label_en": "Shark Support — RV2800 Series Error Codes, Wheel Overcurrent (Error 5)",
      "label_es": "Soporte de Shark — Códigos de error RV2800, sobrecarga de rueda (error 5)",
      "url": "https://support.sharkninja.com/article/RV2800-Series-Error-Codes---Wheel-Overcurrent-Error-5",
      "kind": "official"
    },
    {
      "label_en": "Shark Support — RV2900 Series Robot Error Codes (index)",
      "label_es": "Soporte de Shark — Índice de códigos de error de la serie RV2900",
      "url": "https://support.sharkninja.com/article/RV2900-Series-Robot-Error-Codes",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}