{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "shark",
  "page_en": "https://robofaults.com/shark/error-4/",
  "page_es": "https://robofaults.com/es/shark/error-4/",
  "code": "4",
  "slug": "error-4",
  "device_type": "vacuum",
  "name_en": "Brushroll motor error",
  "name_es": "Error del motor del cepillo principal",
  "badge": "ERR 4",
  "severity": "warn",
  "severity_note_en": "robot pauses; the brushroll won't turn until its compartment is cleared",
  "severity_note_es": "el robot se pausa; el cepillo principal no girará hasta despejar su compartimento",
  "series": [
    "PowerDetect"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 4 means the <b>brushroll motor is overloaded by a blockage</b>. Remove the brushroll door and brushroll, clean the end cap, and clear the compartment so the roller spins freely 360° in both directions.",
  "meaning_es": "El error 4 significa que el <b>motor del cepillo principal está sobrecargado por un bloqueo</b>. Retira la tapa y el cepillo, limpia su tapa lateral y despeja el compartimento para que el rodillo gire libre 360° en ambos sentidos.",
  "causes": [
    {
      "title_en": "Hair wrapped around the brushroll",
      "title_es": "Pelo enrollado en el cepillo principal",
      "detail_en": "Long hair and pet fur band around the roller until the motor draws too much current and shuts down.",
      "detail_es": "El pelo largo y el de mascotas forman bandas alrededor del rodillo hasta que el motor consume demasiada corriente y se apaga.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Debris under the end cap",
      "title_es": "Suciedad bajo la tapa lateral",
      "detail_en": "Shark's procedure calls out the removable end cap — hair hidden there stalls the roller even when it looks clean.",
      "detail_es": "El procedimiento de Shark menciona la tapa lateral extraíble — el pelo oculto ahí frena el rodillo aunque parezca limpio.",
      "likelihood": "common"
    },
    {
      "title_en": "Object jammed in the compartment",
      "title_es": "Objeto encajado en el compartimento",
      "detail_en": "Sock edges, cables and toy parts caught in the brushroll housing lock the roller solid.",
      "detail_es": "Bordes de calcetines, cables y piezas de juguete atrapados en el alojamiento bloquean el rodillo por completo.",
      "likelihood": "common"
    }
  ],
  "steps": [
    {
      "title_en": "Power off the robot",
      "title_es": "Apaga el robot",
      "detail_en": "Take it off the base and hold POWER for 3 seconds.",
      "detail_es": "Retíralo de la base y mantén pulsado POWER durante 3 segundos."
    },
    {
      "title_en": "Open the brushroll compartment",
      "title_es": "Abre el compartimento del cepillo principal",
      "detail_en": "Turn the robot over and remove the plastic brushroll cover by pressing the two tabs and pulling up.",
      "detail_es": "Da la vuelta al robot y retira la tapa de plástico presionando las dos pestañas y tirando hacia arriba."
    },
    {
      "title_en": "Clean brushroll, end cap and compartment",
      "title_es": "Limpia el cepillo, la tapa lateral y el compartimento",
      "detail_en": "Lift out the brushroll, remove whatever is wrapped around it, take off the end cap and clear hair from underneath, then clean both ends of the compartment.",
      "detail_es": "Saca el cepillo, retira lo que esté enrollado, quita la tapa lateral y saca el pelo de debajo; después limpia ambos extremos del compartimento."
    },
    {
      "title_en": "Refit and verify rotation",
      "title_es": "Monta y verifica el giro",
      "detail_en": "Reinsert the brushroll and cover, and confirm the roller spins freely 360° both ways before restarting the clean.",
      "detail_es": "Vuelve a montar el cepillo y la tapa, y confirma que el rodillo gira libre 360° en ambos sentidos antes de reiniciar la limpieza."
    }
  ],
  "parts": [
    "shark-brushroll-rv2000"
  ],
  "related": [
    "46",
    "2",
    "3"
  ],
  "sources": [
    {
      "label_en": "Shark Support — RV2800 Series Error Codes, Brushroll Motor Overcurrent (Error 4)",
      "label_es": "Soporte de Shark — Códigos de error RV2800, sobrecarga del motor del cepillo (error 4)",
      "url": "https://support.sharkninja.com/article/RV2800-Series-Error-Codes---Brushroll-Motor-Overcurrent-Error-4",
      "kind": "official"
    },
    {
      "label_en": "Shark Support — RV2900 Series Robot Error Codes (index)",
      "label_es": "Soporte de Shark — Índice de códigos de error de la serie RV2900",
      "url": "https://support.sharkninja.com/article/RV2900-Series-Robot-Error-Codes",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}