{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "shark",
  "page_en": "https://robofaults.com/shark/error-27/",
  "page_es": "https://robofaults.com/es/shark/error-27/",
  "code": "27",
  "slug": "error-27",
  "device_type": "vacuum",
  "name_en": "Inclination error",
  "name_es": "Error de inclinación",
  "badge": "ERR 27",
  "severity": "warn",
  "severity_note_en": "robot refuses to work on what it reads as a sloped surface",
  "severity_note_es": "el robot se niega a trabajar sobre lo que interpreta como una superficie inclinada",
  "series": [
    "PowerDetect"
  ],
  "tools_en": "clean dry cloth",
  "tools_es": "paño limpio y seco",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 27 means the robot <b>detects an un-level surface</b>. Put the dock on level floor, start missions from level ground, and wipe the cliff sensors — they feed the tilt reading.",
  "meaning_es": "El error 27 significa que el robot <b>detecta una superficie no nivelada</b>. Pon la base en suelo nivelado, inicia las limpiezas desde suelo llano y limpia los sensores de desnivel — alimentan la lectura de inclinación.",
  "causes": [
    {
      "title_en": "Dock on a slope or uneven floor",
      "title_es": "Base sobre una pendiente o suelo irregular",
      "detail_en": "Shark's quick fix starts with the dock — a base on a ramp or thick rug tilts every mission start.",
      "detail_es": "La solución rápida de Shark empieza por la base — una base sobre rampa o alfombra gruesa inclina cada inicio de limpieza.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Mission started on an incline",
      "title_es": "Limpieza iniciada en una pendiente",
      "detail_en": "Starting the robot on a threshold or ramp makes its first sensor reading a slope.",
      "detail_es": "Arrancar el robot sobre un umbral o rampa convierte su primera lectura en una pendiente.",
      "likelihood": "common"
    },
    {
      "title_en": "Dirty cliff sensors skewing the reading",
      "title_es": "Sensores de desnivel sucios que falsean la lectura",
      "detail_en": "The official procedure has you wipe the cliff sensors — dust makes level floor read as tilted.",
      "detail_es": "El procedimiento oficial pide limpiar los sensores de desnivel — el polvo hace que un suelo llano se lea inclinado.",
      "likelihood": "common"
    }
  ],
  "steps": [
    {
      "title_en": "Relevel the dock",
      "title_es": "Nivela la base",
      "detail_en": "Move the charging base onto firm, level floor and keep ramps and rug edges out of the approach.",
      "detail_es": "Mueve la base de carga a un suelo firme y nivelado y aleja rampas y bordes de alfombra de su entrada."
    },
    {
      "title_en": "Wipe the cliff sensors",
      "title_es": "Limpia los sensores de desnivel",
      "detail_en": "Power off, turn the robot over, and wipe the cliff sensors under the bumper with a clean, dry cloth.",
      "detail_es": "Apaga el robot, dale la vuelta y limpia los sensores de desnivel bajo el parachoques con un paño limpio y seco."
    },
    {
      "title_en": "Restart from level ground",
      "title_es": "Reinicia desde suelo llano",
      "detail_en": "Start the next mission from the dock on level floor, and add no-go zones over ramps or thresholds that keep triggering the error.",
      "detail_es": "Inicia la siguiente limpieza desde la base en suelo llano y marca zonas prohibidas sobre las rampas o umbrales que sigan disparando el error."
    }
  ],
  "parts": [],
  "related": [
    "7",
    "10"
  ],
  "sources": [
    {
      "label_en": "Shark Support — RV2800 Series Error Codes, Inclination Error (Error 27)",
      "label_es": "Soporte de Shark — Códigos de error RV2800, inclinación (error 27)",
      "url": "https://support.sharkninja.com/article/RV2800-Series-Error-Codes---Inclination-Error-27",
      "kind": "official"
    },
    {
      "label_en": "Shark Support — RV2800 Series Robot Error Codes (index)",
      "label_es": "Soporte de Shark — Índice de códigos de error de la serie RV2800",
      "url": "https://support.sharkninja.com/article/RV2800-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum---Robot-Error-Codes",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}