{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "shark",
  "page_en": "https://robofaults.com/shark/error-2/",
  "page_es": "https://robofaults.com/es/shark/error-2/",
  "code": "2",
  "slug": "error-2",
  "device_type": "vacuum",
  "name_en": "Side brush not spinning",
  "name_es": "El cepillo lateral no gira",
  "badge": "ERR 2",
  "severity": "warn",
  "severity_note_en": "robot is safe, cleaning pauses until the side brush turns freely",
  "severity_note_es": "el robot no corre peligro, la limpieza se pausa hasta que el cepillo lateral gire libre",
  "series": [
    "IQ",
    "EZ",
    "AI",
    "AI Ultra",
    "Matrix",
    "PowerDetect"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 2 means the <b>side brush is stuck</b>. Hair or string has wrapped the brush or its gear. Lift the brush off its post, clean it and the gear underneath, and confirm it spins freely in both directions.",
  "meaning_es": "El error 2 significa que el <b>cepillo lateral está atascado</b>. Pelo o hilos han envuelto el cepillo o su engranaje. Saca el cepillo de su eje, límpialo junto con el engranaje y comprueba que gira libre en ambos sentidos.",
  "causes": [
    {
      "title_en": "Hair wrapped around the side brush",
      "title_es": "Pelo enrollado en el cepillo lateral",
      "detail_en": "Hair and thread wind between the brush base and the robot body until the little motor can't turn it.",
      "detail_es": "El pelo y los hilos se enrollan entre la base del cepillo y el cuerpo del robot hasta que el pequeño motor ya no puede moverlo.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Debris jammed in the side brush gear",
      "title_es": "Suciedad encajada en el engranaje del cepillo",
      "detail_en": "Shark's official fix includes cleaning the gear under the brush — grit hides there even when the brush itself looks clean.",
      "detail_es": "La solución oficial de Shark incluye limpiar el engranaje bajo el cepillo — la arenilla se esconde ahí aunque el cepillo parezca limpio.",
      "likelihood": "common"
    },
    {
      "title_en": "Reading on carpet, not a real jam",
      "title_es": "Lectura sobre alfombra, no un atasco real",
      "detail_en": "Shark notes the side brush may not spin on carpet as expected — deep pile slows it without anything being broken.",
      "detail_es": "Shark advierte que el cepillo lateral puede no girar sobre alfombra — el pelo largo lo frena sin que haya avería alguna.",
      "likelihood": "uncommon"
    },
    {
      "title_en": "Older models group other jams under Error 2",
      "title_es": "Los modelos antiguos agrupan otros atascos en el error 2",
      "detail_en": "On IQ and EZ robots the owner's guide also maps a stuck drive wheel or brushroll blockage to Error 2 — check those too.",
      "detail_es": "En los robots IQ y EZ, el manual también asigna al error 2 una rueda motriz atascada o un bloqueo del cepillo principal — revísalos también.",
      "likelihood": "common"
    }
  ],
  "steps": [
    {
      "title_en": "Power off the robot",
      "title_es": "Apaga el robot",
      "detail_en": "Take the robot off the dock and hold the POWER button for 3 seconds.",
      "detail_es": "Retira el robot de la base y mantén pulsado el botón POWER durante 3 segundos."
    },
    {
      "title_en": "Remove the side brush",
      "title_es": "Retira el cepillo lateral",
      "detail_en": "Grip the rubber at the base of the bristles and lift the brush straight off its post.",
      "detail_es": "Sujeta la goma en la base de las cerdas y tira del cepillo hacia arriba para sacarlo de su eje."
    },
    {
      "title_en": "Clean brush and gear",
      "title_es": "Limpia el cepillo y el engranaje",
      "detail_en": "Pull all hair and debris off the brush, then clean around the side brush gear on the robot itself.",
      "detail_es": "Quita todo el pelo y la suciedad del cepillo y limpia alrededor del engranaje del cepillo en el propio robot."
    },
    {
      "title_en": "Refit and test",
      "title_es": "Monta y prueba",
      "detail_en": "Press the brush back onto its post and spin it by hand — it should move freely 360° both ways. Power on and start a clean.",
      "detail_es": "Encaja el cepillo en su eje y gíralo con la mano — debe moverse libre 360° en ambos sentidos. Enciende el robot e inicia una limpieza."
    },
    {
      "title_en": "On IQ/EZ models, check wheels and brushroll too",
      "title_es": "En los modelos IQ/EZ, revisa también las ruedas y el cepillo principal",
      "detail_en": "Their manuals group wheel and brushroll jams under Error 2 — clear those before assuming the brush motor failed.",
      "detail_es": "Sus manuales agrupan los atascos de ruedas y del cepillo principal en el error 2 — despéjalos antes de dar por averiado el motor."
    }
  ],
  "parts": [
    "shark-side-brush-2pack"
  ],
  "related": [
    "45",
    "5",
    "4"
  ],
  "sources": [
    {
      "label_en": "Shark Support — RV2800 Series Error Codes, Side Brush Not Spinning (Error 2)",
      "label_es": "Soporte de Shark — Códigos de error RV2800, cepillo lateral no gira (error 2)",
      "url": "https://support.sharkninja.com/article/RV2800-Series-Error-Codes---Side-Brush-Not-Spinning-Error-2",
      "kind": "official"
    },
    {
      "label_en": "Shark IQ Robot Self-Empty owner's guide — error code table (mirror)",
      "label_es": "Manual del Shark IQ Robot Self-Empty — tabla de códigos de error (copia)",
      "url": "https://www.manualslib.com/manual/2326407/Shark-Iq-Self-Empty.html?page=26",
      "kind": "community"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}