{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "shark",
  "page_en": "https://robofaults.com/shark/error-10/",
  "page_es": "https://robofaults.com/es/shark/error-10/",
  "code": "10",
  "slug": "error-10",
  "device_type": "vacuum",
  "name_en": "Wheel drop error",
  "name_es": "Error de rueda en el aire",
  "badge": "ERR 10",
  "severity": "warn",
  "severity_note_en": "robot has stopped with a wheel off the ground and waits to be moved",
  "severity_note_es": "el robot se ha detenido con una rueda en el aire y espera a que lo muevas",
  "series": [
    "IQ",
    "EZ",
    "AI",
    "AI Ultra",
    "Matrix",
    "PowerDetect"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 5,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 10 means a <b>drive wheel dropped</b> — the robot is beached on an obstacle or ledge with a wheel in the air. Move it to a level surface and check both wheels spin freely 360° in each direction.",
  "meaning_es": "El error 10 significa que una <b>rueda motriz quedó en el aire</b> — el robot está varado sobre un obstáculo o borde. Muévelo a una superficie nivelada y comprueba que ambas ruedas giran libres 360° en cada sentido.",
  "causes": [
    {
      "title_en": "Robot beached on an obstacle",
      "title_es": "Robot varado sobre un obstáculo",
      "detail_en": "Thresholds, chair bases and clutter lift the chassis until a wheel loses floor contact — the IQ manual words it as \"robot may be stuck on an obstacle\".",
      "detail_es": "Umbrales, bases de sillas y objetos levantan el chasis hasta que una rueda pierde contacto — el manual del IQ lo describe como «robot atascado en un obstáculo».",
      "likelihood": "most_common"
    },
    {
      "title_en": "Robot half over a drop",
      "title_es": "Robot medio asomado a un desnivel",
      "detail_en": "A wheel hanging over a stair edge extends the suspension fully and triggers the drop sensor.",
      "detail_es": "Una rueda colgando sobre el borde de una escalera extiende del todo la suspensión y activa el sensor.",
      "likelihood": "common"
    },
    {
      "title_en": "Debris holding a wheel extended",
      "title_es": "Suciedad que mantiene la rueda extendida",
      "detail_en": "Hair or grit in the wheel housing can stop the wheel springing back even on flat floor.",
      "detail_es": "El pelo o la arenilla en el alojamiento pueden impedir que la rueda vuelva a su posición incluso en suelo llano.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Move the robot to level floor",
      "title_es": "Mueve el robot a suelo nivelado",
      "detail_en": "Lift it clear of the obstacle and set it down on open, flat ground.",
      "detail_es": "Levántalo del obstáculo y colócalo en suelo llano y despejado."
    },
    {
      "title_en": "Check both drive wheels",
      "title_es": "Revisa ambas ruedas motrices",
      "detail_en": "Power off, turn the robot over, remove wrapped debris, press each wheel in and let it spring back, and rotate both by hand.",
      "detail_es": "Apaga el robot, dale la vuelta, retira la suciedad enrollada, presiona cada rueda y deja que rebote, y gíralas con la mano."
    },
    {
      "title_en": "Restart the clean",
      "title_es": "Reinicia la limpieza",
      "detail_en": "Power on from the dock and press VACUUM. Block off the trouble spot with a no-go zone if it repeats at the same place.",
      "detail_es": "Enciende el robot desde la base y pulsa VACUUM. Si se repite en el mismo punto, márcalo como zona prohibida en la app."
    }
  ],
  "parts": [],
  "related": [
    "5",
    "16",
    "27"
  ],
  "sources": [
    {
      "label_en": "Shark Support — RV2900 Series Error Codes, Wheel Drop Error (Error 10)",
      "label_es": "Soporte de Shark — Códigos de error RV2900, rueda en el aire (error 10)",
      "url": "https://support.sharkninja.com/article/RV2900-Series-Error-Codes---Wheel-Drop-Error-10",
      "kind": "official"
    },
    {
      "label_en": "Shark IQ Robot Self-Empty owner's guide — error code table (mirror)",
      "label_es": "Manual del Shark IQ Robot Self-Empty — tabla de códigos de error (copia)",
      "url": "https://www.manualslib.com/manual/2326407/Shark-Iq-Self-Empty.html?page=26",
      "kind": "community"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}