{
"$schema": "robofaults-fault-record/v0",
"kind": "symptom",
"brand": "roomba",
"page_en": "https://robofaults.com/roomba/not-connecting-to-wifi/",
"page_es": "https://robofaults.com/es/roomba/no-se-conecta-al-wifi/",
"slug": "not-connecting-to-wifi",
"slug_es": "no-se-conecta-al-wifi",
"device_type": "vacuum",
"title_en": "Roomba won't connect to Wi-Fi",
"title_es": "Roomba no se conecta al Wi-Fi",
"severity": "ok",
"severity_note_en": "cleaning still works from the CLEAN button; you lose app control and schedules",
"severity_note_es": "la limpieza sigue funcionando con el botón CLEAN; pierdes la app y las programaciones",
"series": [
"600",
"e",
"i",
"j",
"s"
],
"tools_en": "none",
"tools_es": "ninguna",
"time_min": 15,
"difficulty": "easy",
"safety": "none",
"safety_note_en": "",
"safety_note_es": "",
"meaning_en": "Most Roomba Wi-Fi failures are band problems — many models only join 2.4 GHz networks. Put your phone on the 2.4 GHz band, redo setup within 10–15 ft of the router, then reboot robot and router.",
"meaning_es": "La mayoría de los fallos de Wi-Fi del Roomba son problemas de banda — muchos modelos solo aceptan redes de 2,4 GHz. Conecta tu móvil a la banda de 2,4 GHz, repite la configuración cerca del router y reinicia robot y router.",
"causes": [
{
"title_en": "No usable 2.4 GHz network",
"title_es": "Sin red de 2,4 GHz utilizable",
"detail_en": "5 GHz-only networks, or routers that merge both bands under one name and steer the phone to 5 GHz, break setup on models that need 2.4 GHz.",
"detail_es": "Las redes solo de 5 GHz, o los routers que unen ambas bandas bajo un mismo nombre y empujan el móvil a 5 GHz, rompen la configuración en modelos que necesitan 2,4 GHz.",
"likelihood": "most_common"
},
{
"title_en": "Dock too far from the router",
"title_es": "Base demasiado lejos del router",
"detail_en": "iRobot suggests 10–15 ft with few walls in between during setup. A weak signal drops the robot offline afterwards too.",
"detail_es": "iRobot sugiere 3–5 m con pocas paredes de por medio durante la configuración. Una señal débil también deja el robot sin conexión después.",
"likelihood": "common"
},
{
"title_en": "Password or network changed",
"title_es": "Contraseña o red cambiadas",
"detail_en": "New router, renamed network, or a typo in the password — the robot keeps trying credentials that no longer exist.",
"detail_es": "Router nuevo, red renombrada o un error al teclear la contraseña — el robot insiste con credenciales que ya no existen.",
"likelihood": "common"
},
{
"title_en": "Phone-side blockers",
"title_es": "Bloqueos en el móvil",
"detail_en": "An active VPN, Bluetooth turned off (newer models pair over Bluetooth first), or missing app permissions can stall setup at the searching screen.",
"detail_es": "Una VPN activa, el Bluetooth apagado (los modelos nuevos emparejan primero por Bluetooth) o permisos de la app sin conceder atascan la configuración en la pantalla de búsqueda.",
"likelihood": "uncommon"
},
{
"title_en": "iRobot cloud outage",
"title_es": "Caída de la nube de iRobot",
"detail_en": "The robot joins your network but the app still shows it offline. Nothing to fix at home — wait it out.",
"detail_es": "El robot entra en tu red pero la app lo muestra desconectado. No hay nada que arreglar en casa — toca esperar.",
"likelihood": "rare"
}
],
"steps": [
{
"title_en": "Get on the 2.4 GHz band",
"title_es": "Ponte en la banda de 2,4 GHz",
"detail_en": "In your router settings, split combined bands into separate names, then connect your phone to the 2.4 GHz one before touching the app.",
"detail_es": "En el router, separa las bandas combinadas en nombres distintos y conecta el móvil a la de 2,4 GHz antes de tocar la app."
},
{
"title_en": "Move the robot next to the router",
"title_es": "Acerca el robot al router",
"detail_en": "For setup only. Once connected, you can return the dock to its usual spot and check the signal holds.",
"detail_es": "Solo para la configuración. Una vez conectado, devuelve la base a su sitio y comprueba que la señal aguanta."
},
{
"title_en": "Re-run the Wi-Fi setup",
"title_es": "Repite la configuración de Wi-Fi",
"detail_en": "In the app, open Product Settings, then Wi-Fi Settings, and choose Change Product Wi-Fi. Retype the password slowly.",
"detail_es": "En la app entra en Ajustes del producto, luego Ajustes de Wi-Fi y elige Cambiar el Wi-Fi del producto. Reescribe la contraseña con calma."
},
{
"title_en": "Reboot all three devices",
"title_es": "Reinicia los tres aparatos",
"detail_en": "Router off for 10 seconds, robot rebooted (hold CLEAN until the tone), app force-closed and reopened.",
"detail_es": "Router apagado 10 segundos, robot reiniciado (mantén CLEAN hasta oír el tono) y app cerrada por completo y reabierta."
},
{
"title_en": "Rule out an outage before resetting",
"title_es": "Descarta una caída antes de restablecer",
"detail_en": "If the robot connected fine yesterday and nothing changed, check iRobot's support channels for a cloud outage before you factory-reset anything.",
"detail_es": "Si ayer conectaba bien y nada cambió, consulta los canales de soporte de iRobot por si hay una caída de la nube antes de restablecer nada de fábrica."
}
],
"parts": [],
"sources": [
{
"label_en": "iRobot Support — Cloud and Wi-Fi Connectivity Troubleshooting Guide",
"label_es": "Soporte de iRobot — Guía de solución de problemas de nube y Wi-Fi",
"url": "https://homesupport.irobot.com/s/article/17735",
"kind": "official"
},
{
"label_en": "Asurion — How to fix a Roomba not connecting to Wi-Fi",
"label_es": "Asurion — Cómo arreglar un Roomba que no se conecta al Wi-Fi",
"url": "https://www.asurion.com/connect/tech-tips/roomba-not-connecting-to-wifi/",
"kind": "community"
}
],
"confidence": "official",
"last_verified": "2026-07-05"
}