{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "roomba",
  "page_en": "https://robofaults.com/roomba/error-24/",
  "page_es": "https://robofaults.com/es/roomba/error-24/",
  "code": "24",
  "slug": "error-24",
  "device_type": "vacuum",
  "name_en": "Wheels spin, robot doesn't move",
  "name_es": "Las ruedas giran, el robot no avanza",
  "badge": "ERR 24",
  "severity": "warn",
  "severity_note_en": "robot is high-centered and paused, not damaged",
  "severity_note_es": "el robot está encallado y en pausa, no dañado",
  "series": [
    "e",
    "i",
    "s"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 5,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 24 means the <b>wheels are turning but the robot isn't going anywhere</b> — it's high-centered on a threshold, toy or rug edge. Put it on open floor; if it repeats there, clean the wheels and caster.",
  "meaning_es": "El error 24 significa que las <b>ruedas giran pero el robot no se mueve</b> — está encallado sobre un umbral, un juguete o el borde de una alfombra. Ponlo en suelo despejado; si se repite ahí, limpia las ruedas y la rueda delantera.",
  "causes": [
    {
      "title_en": "High-centered on an obstacle",
      "title_es": "Encallado sobre un obstáculo",
      "detail_en": "The body rests on something tall enough that the wheels barely touch the floor.",
      "detail_es": "El cuerpo se apoya en algo lo bastante alto como para que las ruedas apenas toquen el suelo.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Slick or uneven surface",
      "title_es": "Superficie resbaladiza o irregular",
      "detail_en": "Loose rugs and slippery transitions let the wheels spin without traction.",
      "detail_es": "Las alfombras sueltas y las transiciones resbaladizas hacen girar las ruedas sin tracción.",
      "likelihood": "common"
    },
    {
      "title_en": "Debris reducing wheel grip",
      "title_es": "Residuos que restan agarre",
      "detail_en": "Hair or dust on the tires shows up as wheel slip on hard floors.",
      "detail_es": "El pelo o el polvo en los neumáticos se traduce en patinaje sobre suelos duros.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Lift it to open floor",
      "title_es": "Llévalo a suelo despejado",
      "detail_en": "Place the robot in the middle of the room and restart the job with CLEAN.",
      "detail_es": "Coloca el robot en el centro de la habitación y reinicia la tarea con CLEAN."
    },
    {
      "title_en": "Clean wheels and caster",
      "title_es": "Limpia ruedas y rueda delantera",
      "detail_en": "If the error repeats on flat ground, clear hair from both drive wheels and pull the front caster to clean its socket.",
      "detail_es": "Si el error se repite en suelo plano, quita el pelo de ambas ruedas motrices y saca la rueda delantera para limpiar su alojamiento."
    },
    {
      "title_en": "Keep it away from the trouble spot",
      "title_es": "Aléjalo del punto conflictivo",
      "detail_en": "Block thresholds and beaching hazards with a Virtual Wall or a keep-out zone.",
      "detail_es": "Bloquea umbrales y puntos donde encalla con un Virtual Wall o una zona restringida."
    }
  ],
  "parts": [
    "roomba-caster-wheel",
    "roomba-drive-wheel-module-ei"
  ],
  "related": [
    "1",
    "16",
    "22"
  ],
  "sources": [
    {
      "label_en": "iRobot Support — i and e Series, Error 24",
      "label_es": "Soporte de iRobot — Series i/e, error 24",
      "url": "https://support.irobot.ca/s/article/2465",
      "kind": "official"
    },
    {
      "label_en": "iRobot Support — s Series, Error 24",
      "label_es": "Soporte de iRobot — Serie s, error 24",
      "url": "https://homesupport.irobot.com/app/answers/detail/a_id/21042",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-05"
}