{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "roomba",
  "page_en": "https://robofaults.com/roomba/error-2/",
  "page_es": "https://robofaults.com/es/roomba/error-2/",
  "code": "2",
  "slug": "error-2",
  "device_type": "vacuum",
  "name_en": "Main brushes can't turn",
  "name_es": "Los cepillos principales no giran",
  "badge": "ERR 2",
  "severity": "warn",
  "severity_note_en": "cleaning stops until the brushes spin freely again",
  "severity_note_es": "la limpieza se detiene hasta que los cepillos vuelvan a girar",
  "series": [
    "600",
    "e",
    "i",
    "j",
    "s"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 2 means the <b>main brushes can't turn</b>. Hair or string is wrapped around them, or a thick rug is stalling them. Pull the brushes out, strip the hair, refit them and press CLEAN.",
  "meaning_es": "El error 2 significa que los <b>cepillos principales no pueden girar</b>. Tienen pelo o hilos enrollados, o una alfombra gruesa los está frenando. Saca los cepillos, quita el pelo, vuelve a montarlos y pulsa CLEAN.",
  "causes": [
    {
      "title_en": "Hair wrapped around the brushes",
      "title_es": "Pelo enrollado en los cepillos",
      "detail_en": "Hair builds up on the rollers and inside the yellow end caps until the motor can't move them.",
      "detail_es": "El pelo se acumula en los rodillos y dentro de las tapas amarillas hasta que el motor no puede moverlos.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Debris jammed in the brush cage",
      "title_es": "Residuos atascados en el compartimento",
      "detail_en": "A sock, cable tie or toy part wedged in the cleaning head blocks both rollers at once.",
      "detail_es": "Un calcetín, una brida o una pieza de juguete encajada en el cabezal bloquea ambos rodillos a la vez.",
      "likelihood": "common"
    },
    {
      "title_en": "High-pile rug stalling the rollers",
      "title_es": "Alfombra de pelo largo que frena los rodillos",
      "detail_en": "Very thick carpet can slow the brushes enough to trip the error even when they are clean.",
      "detail_es": "Una alfombra muy gruesa puede frenar los cepillos lo bastante para provocar el error aunque estén limpios.",
      "likelihood": "common"
    }
  ],
  "steps": [
    {
      "title_en": "Remove the brushes",
      "title_es": "Retira los cepillos",
      "detail_en": "Flip the robot, press the green tab on the brush frame, and lift both rollers out.",
      "detail_es": "Dale la vuelta al robot, presiona la pestaña verde del marco y saca ambos rodillos."
    },
    {
      "title_en": "Strip hair from rollers and end caps",
      "title_es": "Quita el pelo de rodillos y tapas",
      "detail_en": "Pull the end caps off and clean the hair packed underneath — that hidden wrap is what usually stalls the motor.",
      "detail_es": "Retira las tapas de los extremos y limpia el pelo acumulado debajo — esa maraña oculta es lo que suele frenar el motor."
    },
    {
      "title_en": "Clear the brush cage",
      "title_es": "Despeja el compartimento",
      "detail_en": "Check the cavity and gears for wedged debris before refitting the rollers.",
      "detail_es": "Revisa la cavidad y los engranajes en busca de residuos encajados antes de volver a montar los rodillos."
    },
    {
      "title_en": "Refit and test",
      "title_es": "Monta y prueba",
      "detail_en": "Reinstall the brushes, close the frame, and press CLEAN. If the error returns with clean rollers, replace the brushes.",
      "detail_es": "Reinstala los cepillos, cierra el marco y pulsa CLEAN. Si el error vuelve con los rodillos limpios, sustituye los cepillos."
    }
  ],
  "parts": [
    "roomba-main-brushes-ei-j",
    "roomba-main-brushes-600",
    "roomba-main-brushes-s9"
  ],
  "related": [
    "26",
    "30"
  ],
  "related_symptom": "loud-grinding-noise",
  "sources": [
    {
      "label_en": "iRobot Support — Roomba Error 2",
      "label_es": "Soporte de iRobot — Roomba, error 2",
      "url": "https://homesupport.irobot.com/s/article/8957",
      "kind": "official"
    },
    {
      "label_en": "iRobot Support — i Series, Error 2",
      "label_es": "Soporte de iRobot — Serie i, error 2",
      "url": "https://homesupport.irobot.com/s/article/31125",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-05"
}