{ "$schema": "robofaults-fault-record/v0", "kind": "symptom", "brand": "roborock", "page_en": "https://robofaults.com/roborock/stuck-and-needs-rescue/", "page_es": "https://robofaults.com/es/roborock/atascado/", "slug": "stuck-and-needs-rescue", "slug_es": "atascado", "device_type": "vacuum", "title_en": "Roborock stuck mid-clean", "title_es": "Roborock atascado a mitad de limpieza", "severity": "warn", "severity_note_en": "the run pauses until you move the robot by hand", "severity_note_es": "la limpieza queda en pausa hasta que muevas el robot a mano", "series": [ "S5", "S6", "S7", "S8", "Q" ], "tools_en": "none", "tools_es": "ninguna", "time_min": 10, "difficulty": "easy", "safety": "none", "safety_note_en": "", "safety_note_es": "", "meaning_en": "\"Please move the robot to a new location\" means the wheels lost grip or the robot boxed itself in. Cables, low furniture and thresholds cause most rescues — clear them and fence trouble spots with no-go zones.", "meaning_es": "«Por favor, mueve el robot a una nueva posición» significa que las ruedas perdieron tracción o que el robot quedó encerrado. Cables, muebles bajos y umbrales causan la mayoría de los rescates — retíralos y marca zonas prohibidas en la app.", "causes": [ { "title_en": "Cables and floor clutter", "title_es": "Cables y objetos por el suelo", "detail_en": "Charger cords wrap around the main brush or a wheel; the robot drags them until it strands itself.", "detail_es": "Los cables de cargadores se enrollan en el cepillo principal o en una rueda; el robot los arrastra hasta quedar varado.", "likelihood": "most_common" }, { "title_en": "Wedged under low furniture", "title_es": "Encajado bajo muebles bajos", "detail_en": "Sofas and beds a few millimeters lower than the lidar turret trap the robot on the way out — it slides under, then can't turn.", "detail_es": "Sofás y camas unos milímetros más bajos que la torreta del láser atrapan al robot a la salida — entra deslizándose y luego no puede girar.", "likelihood": "common" }, { "title_en": "Wheels suspended on thresholds or rug edges", "title_es": "Ruedas en el aire sobre umbrales o bordes de alfombra", "detail_en": "The robot beaches itself on a door threshold or thick rug edge — one wheel spins in the air and the run stops.", "detail_es": "El robot queda varado en un umbral o en el borde de una alfombra gruesa — una rueda gira en el aire y la limpieza se corta.", "likelihood": "common" }, { "title_en": "Stuck bumper or dirty cliff sensors", "title_es": "Parachoques atascado o sensores de desnivel sucios", "detail_en": "Phantom obstacles or phantom edges strand the robot in open floor, nowhere near real trouble.", "detail_es": "Obstáculos o desniveles fantasma dejan al robot tirado en suelo despejado, lejos de cualquier problema real.", "likelihood": "uncommon" }, { "title_en": "Firmware navigation bug", "title_es": "Fallo de navegación del firmware", "detail_en": "The robot repeats the rescue plea at the same clear spot on every run. Updating firmware in the app has fixed documented cases.", "detail_es": "El robot repite la petición de rescate en el mismo punto despejado en cada limpieza. Actualizar el firmware desde la app ha resuelto casos documentados.", "likelihood": "rare" } ], "steps": [ { "title_en": "Move it and restart", "title_es": "Muévelo y reinicia la limpieza", "detail_en": "Set the robot on open, level floor and press start. It re-localizes from the lidar map and carries on.", "detail_es": "Coloca el robot en suelo despejado y nivelado y pulsa inicio. Se reubica con el mapa del láser y continúa." }, { "title_en": "Sweep the floor first", "title_es": "Despeja el suelo antes", "detail_en": "Bundle cables, pick up socks and shoelaces, and tuck in rug tassels before each run.", "detail_es": "Recoge cables, calcetines y cordones, y esconde los flecos de las alfombras antes de cada limpieza." }, { "title_en": "Fence repeat offenders", "title_es": "Acota los puntos conflictivos", "detail_en": "Draw no-go zones or invisible walls in the app around the spots where it keeps getting trapped — under that one sofa, behind the TV cabinet.", "detail_es": "Dibuja zonas prohibidas o paredes invisibles en la app alrededor de los puntos donde siempre se atasca — bajo ese sofá, detrás del mueble de la tele." }, { "title_en": "Clean bumper and cliff sensors", "title_es": "Limpia parachoques y sensores de desnivel", "detail_en": "Tap the bumper gently and check it springs back, then wipe the sensor windows on the underside with a dry cloth.", "detail_es": "Da unos golpecitos al parachoques y comprueba que rebota, y pasa un paño seco por las ventanas de los sensores de la parte inferior." }, { "title_en": "Check the wheels and the firmware", "title_es": "Revisa las ruedas y el firmware", "detail_en": "Press each main wheel — it should spring back — and cut away wound hair. Then update the robot's firmware from the app.", "detail_es": "Presiona cada rueda principal —debe rebotar— y corta el pelo enrollado. Después actualiza el firmware del robot desde la app." } ], "parts": [ "roborock-caster-wheel", "roborock-main-wheel-module" ], "related_codes": [ "3", "4", "8" ], "sources": [ { "label_en": "iFixit — Roborock S5 Troubleshooting", "label_es": "iFixit — Solución de problemas del Roborock S5", "url": "https://www.ifixit.com/Wiki/Roborock_S5_Troubleshooting", "kind": "community" }, { "label_en": "Roborock Support Center — Troubleshooting", "label_es": "Centro de soporte de Roborock — Solución de problemas", "url": "https://support.roborock.com/hc/en-us/sections/360007120351-Troubleshooting", "kind": "official" } ], "confidence": "community", "last_verified": "2026-07-05" }