{ "$schema": "robofaults-fault-record/v0", "kind": "symptom", "brand": "roborock", "page_en": "https://robofaults.com/roborock/mop-not-working/", "page_es": "https://robofaults.com/es/roborock/la-mopa-no-funciona/", "slug": "mop-not-working", "slug_es": "la-mopa-no-funciona", "device_type": "vacuum", "title_en": "Roborock mop not working", "title_es": "La mopa del Roborock no funciona", "severity": "ok", "severity_note_en": "vacuuming continues normally; only the mop side is down", "severity_note_es": "la aspiración sigue con normalidad; solo falla la parte de fregado", "series": [ "S5", "S6", "S7", "S8" ], "tools_en": "none", "tools_es": "ninguna", "time_min": 15, "difficulty": "easy", "safety": "none", "safety_note_en": "", "safety_note_es": "", "meaning_en": "No water on the floor usually means an empty or badly seated water tank, a clogged filter, or water flow set to minimum in the app. Scale in the drippers does it in hard-water homes.", "meaning_es": "Si no deja agua en el suelo, lo habitual es un tanque de agua vacío o mal encajado, un filtro obstruido o el caudal al mínimo en la app. En zonas de agua dura, la cal tapa los goteros.", "causes": [ { "title_en": "Tank empty or not clicked in", "title_es": "Tanque vacío o sin encajar", "detail_en": "The tank has to click into place — pushed in halfway, the water line never connects. And it's easy to forget the refill after the last session.", "detail_es": "El tanque tiene que encajar con un clic — metido a medias, la línea de agua no conecta. Y es fácil olvidar el rellenado tras la última sesión.", "likelihood": "most_common" }, { "title_en": "Water flow set low or off in the app", "title_es": "Caudal bajo o apagado en la app", "detail_en": "A room-level setting from a past run can silently keep flow at minimum for that zone.", "detail_es": "Un ajuste por habitación de una limpieza anterior puede mantener el caudal al mínimo en esa zona sin que lo notes.", "likelihood": "common" }, { "title_en": "Scaled filter or drippers", "title_es": "Filtro o goteros con cal", "detail_en": "Hard water leaves mineral crust in the tank filter and the dripper holes. Flow shrinks over weeks until the pad comes back dry.", "detail_es": "El agua dura deja costra mineral en el filtro del tanque y en los orificios de goteo. El caudal mengua durante semanas hasta que la mopa vuelve seca.", "likelihood": "common" }, { "title_en": "Pad or bracket badly attached", "title_es": "Mopa o soporte mal colocados", "detail_en": "The bracket must slide in until it clicks, with the pad attached damp — a dry, caked pad won't spread what little water arrives.", "detail_es": "El soporte debe deslizarse hasta hacer clic, con la mopa colocada húmeda — una mopa seca y acartonada no reparte el poco agua que llega.", "likelihood": "uncommon" }, { "title_en": "Carpet sensor misread or pump fault", "title_es": "Lectura errónea del sensor de alfombra o fallo de bomba", "detail_en": "On S7 and newer, a dirty carpet sensor can read hard floor as carpet — the mop lifts and water stops. A dead pump is the rare worst case.", "detail_es": "En S7 y posteriores, un sensor de alfombra sucio puede leer suelo duro como alfombra — la mopa se eleva y el agua se corta. Una bomba averiada es el caso raro y peor.", "likelihood": "rare" } ], "steps": [ { "title_en": "Fill and click in the tank", "title_es": "Llena y encaja el tanque", "detail_en": "Fill with plain water, slide it home until it clicks, and do the same with the mop bracket.", "detail_es": "Llénalo con agua sin aditivos, deslízalo hasta oír el clic y haz lo mismo con el soporte de la mopa." }, { "title_en": "Raise the water flow", "title_es": "Sube el caudal de agua", "detail_en": "In the app, set water flow to medium or high — and check per-room settings if only some zones come out dry.", "detail_es": "En la app, pon el caudal en medio o alto — y revisa los ajustes por habitación si solo algunas zonas salen secas." }, { "title_en": "Descale the filter and drippers", "title_es": "Descalcifica el filtro y los goteros", "detail_en": "Rinse the tank filter and wipe the dripper holes with a vinegar-dampened cloth to dissolve mineral crust.", "detail_es": "Enjuaga el filtro del tanque y limpia los orificios de goteo con un paño humedecido en vinagre para disolver la costra de cal." }, { "title_en": "Wash the pad, attach it damp", "title_es": "Lava la mopa y colócala húmeda", "detail_en": "A clean, pre-dampened pad wicks and spreads the water. A caked one blocks it.", "detail_es": "Una mopa limpia y previamente humedecida absorbe y reparte el agua. Una acartonada la bloquea." }, { "title_en": "Wipe the carpet sensor and retest", "title_es": "Limpia el sensor de alfombra y prueba", "detail_en": "On S7 and newer, dry-wipe the carpet sensor window on the underside, restart the robot, and mop a small test zone.", "detail_es": "En S7 y posteriores, pasa un paño seco por la ventana del sensor de alfombra, reinicia el robot y friega una pequeña zona de prueba." } ], "parts": [ "roborock-water-filter-s5", "roborock-mop-cloth-s7-2pack", "roborock-mop-bracket-s7" ], "sources": [ { "label_en": "Roborock Support — What should I do if the device doesn't seem to release any water", "label_es": "Soporte de Roborock — Qué hacer si el robot no suelta agua", "url": "https://support.roborock.com/hc/en-us/articles/4418165529497-What-should-I-do-if-the-device-doesn-t-seem-to-release-any-water", "kind": "official" }, { "label_en": "VacuumCat — Troubleshooting low water on Roborock S7/S8 mop pads", "label_es": "VacuumCat — Solución de problemas de poca agua en las mopas de Roborock S7/S8", "url": "https://www.vacuumcat.com/2023/07/15/mop-pad-water-flow-troubleshooting-roborock/", "kind": "community" } ], "confidence": "official", "last_verified": "2026-07-05" }