{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "roborock",
  "page_en": "https://robofaults.com/roborock/error-7/",
  "page_es": "https://robofaults.com/es/roborock/error-7/",
  "code": "7",
  "slug": "error-7",
  "device_type": "vacuum",
  "name_en": "Wheels jammed",
  "name_es": "Ruedas bloqueadas",
  "badge": "ERR 7",
  "severity": "warn",
  "severity_note_en": "robot stops driving until the main wheels turn freely",
  "severity_note_es": "el robot deja de avanzar hasta que las ruedas principales giren libres",
  "series": [
    "S5",
    "S6",
    "S7",
    "S8",
    "Q"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 5,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 7 means a <b>main wheel is jammed</b>. Something is physically stopping it from turning — hair around the axle, a cable, or carpet fringe. Press and spin each wheel by hand, free it, and restart.",
  "meaning_es": "El error 7 significa que una <b>rueda principal está bloqueada</b>. Algo le impide girar físicamente — pelo en el eje, un cable o los flecos de una alfombra. Presiona y gira cada rueda con la mano, libérala y reinicia.",
  "causes": [
    {
      "title_en": "Hair or string around the axle",
      "title_es": "Pelo o hilo en el eje",
      "detail_en": "Fibres work their way into the wheel hub and tighten with every rotation.",
      "detail_es": "Las fibras se van metiendo en el cubo de la rueda y se aprietan con cada vuelta.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Object wedged in the wheel well",
      "title_es": "Objeto encajado en el hueco de la rueda",
      "detail_en": "Small toys, socks and carpet fringe jam between tyre and housing.",
      "detail_es": "Juguetes pequeños, calcetines y flecos de alfombra se encajan entre el neumático y la carcasa.",
      "likelihood": "common"
    },
    {
      "title_en": "Worn wheel module",
      "title_es": "Módulo de rueda desgastado",
      "detail_en": "If a wheel grinds or wobbles with nothing stuck in it, the motor gearbox in the wheel module is wearing out.",
      "detail_es": "Si una rueda chirría o baila sin nada atascado, la caja reductora del módulo de rueda se está desgastando.",
      "likelihood": "rare"
    }
  ],
  "steps": [
    {
      "title_en": "Spin both wheels by hand",
      "title_es": "Gira ambas ruedas con la mano",
      "detail_en": "Flip the robot over. Press each main wheel and spin it — official advice straight from Roborock. Both should turn with steady resistance.",
      "detail_es": "Da la vuelta al robot. Presiona cada rueda principal y gírala — es el consejo oficial de Roborock. Ambas deben girar con una resistencia uniforme."
    },
    {
      "title_en": "Remove whatever is stuck",
      "title_es": "Retira lo que esté atascado",
      "detail_en": "Pull hair off the axles and pry out anything wedged in the wheel wells.",
      "detail_es": "Quita el pelo de los ejes y extrae lo que esté encajado en los huecos de las ruedas."
    },
    {
      "title_en": "Check the caster wheel too",
      "title_es": "Revisa también la rueda giratoria",
      "detail_en": "The small front caster collects hair as well. Pop it out and clean the bearing.",
      "detail_es": "La ruedecita delantera también acumula pelo. Sácala y limpia el rodamiento."
    },
    {
      "title_en": "Restart in a new spot",
      "title_es": "Reinicia en otro lugar",
      "detail_en": "Move the robot somewhere open and start again. A wheel that still grinds needs a replacement wheel module.",
      "detail_es": "Lleva el robot a un sitio despejado y arranca de nuevo. Una rueda que sigue chirriando necesita un módulo de rueda nuevo."
    }
  ],
  "parts": [
    "roborock-main-wheel-module",
    "roborock-caster-wheel"
  ],
  "firmware_series": "s5",
  "related": [
    "3",
    "8"
  ],
  "sources": [
    {
      "label_en": "Roborock Support — What should I do when error 7 occurs?",
      "label_es": "Soporte de Roborock — ¿Qué hago si aparece el error 7?",
      "url": "https://support.roborock.com/hc/en-us/articles/360035369212-What-should-I-do-when-error-7-occurs",
      "kind": "official"
    },
    {
      "label_en": "Roborock S7 MaxV user manual — Errors table (PDF)",
      "label_es": "Manual de usuario del Roborock S7 MaxV — tabla de errores (PDF)",
      "url": "https://support.roborock.com/hc/en-us/article_attachments/8737236175641",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-05"
}