{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "roborock",
  "page_en": "https://robofaults.com/roborock/error-5/",
  "page_es": "https://robofaults.com/es/roborock/error-5/",
  "code": "5",
  "slug": "error-5",
  "device_type": "vacuum",
  "name_en": "Main brush jammed",
  "name_es": "Cepillo principal atascado",
  "badge": "ERR 5",
  "severity": "warn",
  "severity_note_en": "robot is safe, cleaning paused until the brush turns freely",
  "severity_note_es": "el robot no corre peligro, limpieza en pausa hasta que el cepillo gire libre",
  "series": [
    "S5",
    "S6",
    "S7",
    "S8",
    "Q"
  ],
  "tools_en": "brush cleaning tool (included)",
  "tools_es": "herramienta de limpieza del cepillo (incluida)",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "sharp",
  "safety_note_en": "Keep fingers away from the blade edge of the cleaning tool while cutting tangled hair off the brush.",
  "safety_note_es": "Mantén los dedos lejos del filo de la herramienta de limpieza mientras cortas el pelo enredado del cepillo.",
  "meaning_en": "Error 5 means the <b>main brush can't turn</b>. Hair and thread wrap around the roller and its bearings until the motor gives up. S7 models announce \"Error 5: Main brush jammed. Clean main brush and bearings.\"",
  "meaning_es": "El error 5 significa que el <b>cepillo principal no puede girar</b>. Pelo e hilos se enrollan en el rodillo y sus rodamientos hasta que el motor se rinde. Los S7 lo anuncian por voz: «Error 5: cepillo principal atascado. Limpia el cepillo principal y los rodamientos».",
  "causes": [
    {
      "title_en": "Hair wrapped around the roller",
      "title_es": "Pelo enrollado en el rodillo",
      "detail_en": "Long hair and pet fur wind around the brush body and pack into tight bands.",
      "detail_es": "El pelo largo y el de mascotas se enrolla en el cuerpo del cepillo formando bandas apretadas.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Debris in the bearings and end caps",
      "title_es": "Suciedad en los rodamientos y tapas",
      "detail_en": "Hair hidden inside the two end bearings stalls the brush even when the roller itself looks clean.",
      "detail_es": "El pelo oculto dentro de los dos rodamientos de los extremos frena el cepillo aunque el rodillo parezca limpio.",
      "likelihood": "common"
    },
    {
      "title_en": "Object jammed in the brush slot",
      "title_es": "Objeto encajado en el alojamiento del cepillo",
      "detail_en": "A sock edge, cable or toy piece caught in the brush housing locks the roller solid.",
      "detail_es": "El borde de un calcetín, un cable o una pieza de juguete atrapados en el alojamiento bloquean el rodillo por completo.",
      "likelihood": "common"
    }
  ],
  "steps": [
    {
      "title_en": "Remove the main brush",
      "title_es": "Retira el cepillo principal",
      "detail_en": "Flip the robot, press the latches on the brush cover, and lift the brush out.",
      "detail_es": "Da la vuelta al robot, presiona las pestañas de la tapa del cepillo y saca el cepillo."
    },
    {
      "title_en": "Cut away tangled hair",
      "title_es": "Corta el pelo enredado",
      "detail_en": "Use the cleaning tool's blade to slice hair bands along the roller, then pull them off.",
      "detail_es": "Usa el filo de la herramienta de limpieza para cortar las bandas de pelo a lo largo del rodillo y retíralas."
    },
    {
      "title_en": "Clean both bearings",
      "title_es": "Limpia ambos rodamientos",
      "detail_en": "Pull off the end caps and bearing, and clear the hair packed inside — this step is the one most people skip.",
      "detail_es": "Quita las tapas de los extremos y el rodamiento, y saca el pelo acumulado dentro — es el paso que casi todos se saltan."
    },
    {
      "title_en": "Check the brush slot",
      "title_es": "Revisa el alojamiento",
      "detail_en": "Look inside both installation slots for jammed objects before refitting the brush.",
      "detail_es": "Mira dentro de ambas ranuras de instalación por si hay objetos encajados antes de volver a montar el cepillo."
    },
    {
      "title_en": "Refit and test",
      "title_es": "Monta y prueba",
      "detail_en": "Reinstall brush and cover until they click, then run a short clean. Roborock suggests testing with Carpet mode enabled.",
      "detail_es": "Reinstala el cepillo y la tapa hasta que hagan clic y lanza una limpieza corta. Roborock sugiere probar con el modo alfombra activado."
    }
  ],
  "parts": [
    "roborock-main-brush-s5-s6",
    "roborock-main-brush-s7",
    "roborock-main-brush-s8-duoroller"
  ],
  "firmware_series": "s5",
  "related": [
    "6",
    "17",
    "18"
  ],
  "sources": [
    {
      "label_en": "Roborock Support — What should I do when error 5 occurs?",
      "label_es": "Soporte de Roborock — ¿Qué hago si aparece el error 5?",
      "url": "https://support.roborock.com/hc/en-us/articles/360035369172-What-should-I-do-when-error-5-occurs",
      "kind": "official"
    },
    {
      "label_en": "Roborock S7 MaxV user manual — Errors table (PDF)",
      "label_es": "Manual de usuario del Roborock S7 MaxV — tabla de errores (PDF)",
      "url": "https://support.roborock.com/hc/en-us/article_attachments/8737236175641",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-05"
}