{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "roborock",
  "page_en": "https://robofaults.com/roborock/error-3/",
  "page_es": "https://robofaults.com/es/roborock/error-3/",
  "code": "3",
  "slug": "error-3",
  "device_type": "vacuum",
  "name_en": "Wheels suspended",
  "name_es": "Ruedas en el aire",
  "badge": "ERR 3",
  "severity": "warn",
  "severity_note_en": "robot has stopped with a wheel off the ground and waits to be moved",
  "severity_note_es": "el robot se ha detenido con una rueda en el aire y espera a que lo muevas",
  "series": [
    "S5",
    "S6",
    "S7",
    "S8",
    "Q"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 2,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 3 means a <b>wheel is hanging in the air</b>. The robot is beached on a threshold, a chair base or a stair edge and refuses to drive. Set it back on flat floor and restart.",
  "meaning_es": "El error 3 significa que una <b>rueda está colgando en el aire</b>. El robot se ha quedado varado en un umbral, la base de una silla o el borde de una escalera y no avanza. Colócalo de nuevo en suelo plano y reinicia.",
  "causes": [
    {
      "title_en": "Robot beached on an obstacle",
      "title_es": "Robot varado sobre un obstáculo",
      "detail_en": "Door thresholds, chair bases and floor lamps lift the chassis just enough for a main wheel to lose contact.",
      "detail_es": "Umbrales, bases de sillas y lámparas de pie levantan el chasis justo lo suficiente para que una rueda principal pierda contacto.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Robot half over a drop",
      "title_es": "Robot medio asomado a un desnivel",
      "detail_en": "One wheel over a stair edge or sunken floor leaves the suspension fully extended.",
      "detail_es": "Una rueda sobre el borde de una escalera o un suelo hundido deja la suspensión totalmente extendida.",
      "likelihood": "common"
    },
    {
      "title_en": "Robot picked up mid-clean",
      "title_es": "Robot levantado en plena limpieza",
      "detail_en": "Carrying the robot while it runs triggers the same wheel-drop sensors.",
      "detail_es": "Levantar el robot mientras funciona activa los mismos sensores de las ruedas.",
      "likelihood": "common"
    }
  ],
  "steps": [
    {
      "title_en": "Lift the robot clear",
      "title_es": "Levanta el robot",
      "detail_en": "Pick it up off the threshold or obstacle it is stranded on.",
      "detail_es": "Sepáralo del umbral u obstáculo en el que está varado."
    },
    {
      "title_en": "Check both main wheels",
      "title_es": "Revisa las dos ruedas principales",
      "detail_en": "Press each wheel in and let it spring back. Pull out any debris in the wheel wells.",
      "detail_es": "Presiona cada rueda y deja que vuelva por el muelle. Saca cualquier suciedad de los huecos de las ruedas."
    },
    {
      "title_en": "Restart on flat floor",
      "title_es": "Reinicia en suelo plano",
      "detail_en": "Place the robot on open, level ground and start the clean again. Block off the trouble spot in the app if it repeats.",
      "detail_es": "Coloca el robot en suelo despejado y nivelado y arranca de nuevo. Si se repite, bloquea esa zona en la app."
    }
  ],
  "parts": [
    "roborock-main-wheel-module",
    "roborock-caster-wheel"
  ],
  "firmware_series": "s5",
  "related": [
    "7",
    "16",
    "8"
  ],
  "related_symptom": "stuck-and-needs-rescue",
  "sources": [
    {
      "label_en": "Roborock S7 MaxV user manual — Errors table (PDF)",
      "label_es": "Manual de usuario del Roborock S7 MaxV — tabla de errores (PDF)",
      "url": "https://support.roborock.com/hc/en-us/article_attachments/8737236175641",
      "kind": "official"
    },
    {
      "label_en": "Roborock S5 Max user manual — Troubleshooting",
      "label_es": "Manual de usuario del Roborock S5 Max — Solución de problemas",
      "url": "https://support.roborock.com/hc/en-us/articles/360037037852-Roborock-S5-Max-CE-EN-Manual",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-05"
}