{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "roborock",
  "page_en": "https://robofaults.com/roborock/error-27/",
  "page_es": "https://robofaults.com/es/roborock/error-27/",
  "code": "27",
  "slug": "error-27",
  "device_type": "vacuum",
  "name_en": "VibraRise system jammed",
  "name_es": "Sistema VibraRise atascado",
  "badge": "ERR 27",
  "severity": "warn",
  "severity_note_en": "the mop lift is stuck, so mopping and carpet crossing are unreliable until cleared",
  "severity_note_es": "el elevador de la mopa está atascado, así que fregar y cruzar alfombras no es fiable hasta despejarlo",
  "series": [
    "S7",
    "S8"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 27 means the <b>VibraRise module is jammed</b> — the mechanism that vibrates the mop and lifts it over carpet. Debris or a badly seated mop bracket usually binds it. Check for obstructions and reseat the bracket.",
  "meaning_es": "El error 27 significa que el <b>módulo VibraRise está atascado</b> — el mecanismo que hace vibrar la mopa y la levanta sobre las alfombras. Suciedad o un soporte de mopa mal encajado suelen bloquearlo. Busca obstrucciones y vuelve a encajar el soporte.",
  "causes": [
    {
      "title_en": "Debris in the lift mechanism",
      "title_es": "Suciedad en el mecanismo de elevación",
      "detail_en": "Hair and grit collect in the moving parts behind the mop plate and stop it lifting or dropping.",
      "detail_es": "Pelo y arenilla se acumulan en las piezas móviles tras la placa de la mopa y le impiden subir o bajar.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Mop bracket not clicked in",
      "title_es": "Soporte de la mopa sin encajar",
      "detail_en": "A bracket seated at an angle binds the module the moment it tries to move.",
      "detail_es": "Un soporte colocado torcido bloquea el módulo en cuanto intenta moverse.",
      "likelihood": "common"
    },
    {
      "title_en": "Worn VibraRise module",
      "title_es": "Módulo VibraRise desgastado",
      "detail_en": "If a clean, correctly fitted module still jams, the actuator inside is failing — a support case.",
      "detail_es": "Si un módulo limpio y bien montado sigue atascándose, el actuador interno está fallando — caso para soporte.",
      "likelihood": "rare"
    }
  ],
  "steps": [
    {
      "title_en": "Remove the mop cloth and bracket",
      "title_es": "Retira la mopa y su soporte",
      "detail_en": "Slide the mop bracket off the underside of the robot.",
      "detail_es": "Desliza el soporte de la mopa para sacarlo de la parte inferior del robot."
    },
    {
      "title_en": "Clear the mechanism",
      "title_es": "Despeja el mecanismo",
      "detail_en": "Pull hair and debris out of the lift area and wipe the contact surfaces.",
      "detail_es": "Saca el pelo y la suciedad de la zona de elevación y limpia las superficies de contacto."
    },
    {
      "title_en": "Reseat until it clicks",
      "title_es": "Encaja hasta oír el clic",
      "detail_en": "Refit the bracket flat and square — it should click in on both sides.",
      "detail_es": "Vuelve a montar el soporte recto y plano — debe hacer clic en ambos lados."
    },
    {
      "title_en": "Run a short mopping test",
      "title_es": "Haz una prueba corta de fregado",
      "detail_en": "Start a mop run and listen for the module's vibration. A repeat jam with a clean module means contacting support.",
      "detail_es": "Lanza un fregado y escucha la vibración del módulo. Un atasco repetido con el módulo limpio significa contactar con soporte."
    }
  ],
  "parts": [
    "roborock-mop-bracket-s7",
    "roborock-mop-cloth-s7-2pack"
  ],
  "firmware_series": "s7",
  "related": [
    "28",
    "42"
  ],
  "related_symptom": "mop-not-working",
  "sources": [
    {
      "label_en": "Roborock S7 MaxV user manual — Errors table (PDF)",
      "label_es": "Manual de usuario del Roborock S7 MaxV — tabla de errores (PDF)",
      "url": "https://support.roborock.com/hc/en-us/article_attachments/8737236175641",
      "kind": "official"
    },
    {
      "label_en": "Cleaners Talk — Roborock error codes guide",
      "label_es": "Cleaners Talk — guía de códigos de error de Roborock",
      "url": "https://cleanerstalk.com/roborock-error-codes/",
      "kind": "community"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-05"
}