{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "roborock",
  "page_en": "https://robofaults.com/roborock/error-23/",
  "page_es": "https://robofaults.com/es/roborock/error-23/",
  "code": "23",
  "slug": "error-23",
  "device_type": "vacuum",
  "name_en": "Could not return to dock",
  "name_es": "No puede volver a la base",
  "badge": "ERR 23",
  "severity": "warn",
  "severity_note_en": "robot is stranded off its dock; hand-dock it or the battery drains to zero",
  "severity_note_es": "el robot quedó tirado lejos de la base; acóplalo a mano o la batería se agotará del todo",
  "series": [
    "S5",
    "S6",
    "S7",
    "S8",
    "Q"
  ],
  "tools_en": "soft dry cloth",
  "tools_es": "paño suave y seco",
  "time_min": 5,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 23 means the robot <b>lost the dock's location beacon</b> and could not return to charge. Clean the dock's signal emission area, clear the space around it, and send the robot home again.",
  "meaning_es": "El error 23 significa que el robot <b>perdió la baliza de localización de la base</b> y no pudo volver a cargar. Limpia la zona de emisión de señal de la base, despeja el espacio a su alrededor y mándalo de vuelta.",
  "causes": [
    {
      "title_en": "Dirt over the dock's signal beacon",
      "title_es": "Suciedad sobre la baliza de señal de la base",
      "detail_en": "The dock guides the robot in with infrared. A dusty or smeared emitter window makes the dock invisible.",
      "detail_es": "La base guía al robot con infrarrojos. Una ventana emisora polvorienta o manchada vuelve la base invisible.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Objects blocking the dock approach",
      "title_es": "Objetos bloqueando el acceso a la base",
      "detail_en": "Shoes and boxes in front of the dock break the robot's final approach line.",
      "detail_es": "Zapatos y cajas delante de la base cortan la trayectoria final de aproximación del robot.",
      "likelihood": "common"
    },
    {
      "title_en": "Dock moved mid-clean",
      "title_es": "Base movida en plena limpieza",
      "detail_en": "Relocating the dock while the robot is out orphans the position stored on its map.",
      "detail_es": "Cambiar la base de sitio con el robot fuera deja huérfana la posición guardada en su mapa.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Clean the dock's emitter window",
      "title_es": "Limpia la ventana emisora de la base",
      "detail_en": "Wipe the signal emission area on the dock's front with a dry cloth, and pick off any stickers or debris.",
      "detail_es": "Pasa un paño seco por la zona de emisión de señal del frontal de la base y retira pegatinas o suciedad."
    },
    {
      "title_en": "Clear the area around the dock",
      "title_es": "Despeja el entorno de la base",
      "detail_en": "Leave about half a metre free on each side and 1.5 metres in front.",
      "detail_es": "Deja libre medio metro a cada lado y un metro y medio por delante."
    },
    {
      "title_en": "Keep the dock parked",
      "title_es": "No muevas la base",
      "detail_en": "Put it against a wall on hard floor and leave it there — every move forces the robot to relearn the spot.",
      "detail_es": "Ponla contra una pared en suelo duro y déjala fija — cada mudanza obliga al robot a reaprender el sitio."
    },
    {
      "title_en": "Test the return",
      "title_es": "Prueba el regreso",
      "detail_en": "Start the robot a room away and press the dock button. It should drive back and connect without circling.",
      "detail_es": "Arranca el robot a una habitación de distancia y pulsa el botón de base. Debe volver y conectarse sin dar vueltas."
    }
  ],
  "parts": [
    "roborock-charging-dock-s-series"
  ],
  "firmware_series": "s5",
  "related": [
    "22",
    "13"
  ],
  "related_symptom": "wont-return-to-dock",
  "sources": [
    {
      "label_en": "Roborock S7 MaxV user manual — Errors table (PDF)",
      "label_es": "Manual de usuario del Roborock S7 MaxV — tabla de errores (PDF)",
      "url": "https://support.roborock.com/hc/en-us/article_attachments/8737236175641",
      "kind": "official"
    },
    {
      "label_en": "Roborock S5 Max user manual — Troubleshooting",
      "label_es": "Manual de usuario del Roborock S5 Max — Solución de problemas",
      "url": "https://support.roborock.com/hc/en-us/articles/360037037852-Roborock-S5-Max-CE-EN-Manual",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-05"
}