{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "roborock",
  "page_en": "https://robofaults.com/roborock/error-15/",
  "page_es": "https://robofaults.com/es/roborock/error-15/",
  "code": "15",
  "slug": "error-15",
  "device_type": "vacuum",
  "name_en": "Wall sensor dirty",
  "name_es": "Sensor de pared sucio",
  "badge": "ERR 15",
  "severity": "warn",
  "severity_note_en": "robot pauses; it can't judge wall distance through the dust",
  "severity_note_es": "el robot se pausa; no puede medir la distancia a la pared a través del polvo",
  "series": [
    "S6",
    "S7"
  ],
  "tools_en": "soft dry cloth",
  "tools_es": "paño suave y seco",
  "time_min": 2,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 15 means the <b>wall sensor is blocked by dust</b>. That's the small sensor on the robot's right side that keeps it a steady distance from walls while edge-cleaning. One wipe usually fixes it.",
  "meaning_es": "El error 15 significa que el <b>sensor de pared está bloqueado por polvo</b>. Es el pequeño sensor del lateral derecho que mantiene el robot a distancia constante de las paredes al limpiar los bordes. Una pasada de paño suele bastar.",
  "causes": [
    {
      "title_en": "Dust film on the sensor window",
      "title_es": "Película de polvo en la ventana del sensor",
      "detail_en": "Edge cleaning drags the sensor along the dustiest strip of the room, so it fogs up faster than any other sensor.",
      "detail_es": "La limpieza de bordes arrastra el sensor por la franja más polvorienta de la habitación, así que se ensucia antes que ningún otro.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Smudge from a wet or waxed surface",
      "title_es": "Mancha de una superficie húmeda o encerada",
      "detail_en": "Mopping residue or polish splashed on the sensor window scatters the infrared beam.",
      "detail_es": "Restos de fregado o abrillantador salpicados en la ventana del sensor dispersan el haz infrarrojo.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Find the wall sensor",
      "title_es": "Localiza el sensor de pared",
      "detail_en": "It's the small window on the right-hand side of the robot body.",
      "detail_es": "Es la pequeña ventana del lateral derecho del cuerpo del robot."
    },
    {
      "title_en": "Wipe it clean",
      "title_es": "Límpialo",
      "detail_en": "Use a soft dry cloth. No cleaners, no water — just wipe until the window is clear.",
      "detail_es": "Usa un paño suave y seco. Sin limpiadores ni agua — solo frota hasta que la ventana quede transparente."
    },
    {
      "title_en": "Restart the clean",
      "title_es": "Reinicia la limpieza",
      "detail_en": "If the error returns with a clean sensor, note it alongside erratic wall-following and contact support.",
      "detail_es": "Si el error vuelve con el sensor limpio, anótalo junto a un seguimiento errático de paredes y contacta con soporte."
    }
  ],
  "parts": [],
  "firmware_series": "s7",
  "related": [
    "26",
    "4"
  ],
  "sources": [
    {
      "label_en": "Roborock S6 MaxV user manual — Troubleshooting",
      "label_es": "Manual de usuario del Roborock S6 MaxV — Solución de problemas",
      "url": "https://support.roborock.com/hc/en-us/articles/900001047363-Roborock-S6-MaxV-FCC-EN-User-Manual",
      "kind": "official"
    },
    {
      "label_en": "Roborock S7 MaxV user manual — Errors table (PDF)",
      "label_es": "Manual de usuario del Roborock S7 MaxV — tabla de errores (PDF)",
      "url": "https://support.roborock.com/hc/en-us/article_attachments/8737236175641",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-05"
}