{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "roborock",
  "page_en": "https://robofaults.com/roborock/error-14/",
  "page_es": "https://robofaults.com/es/roborock/error-14/",
  "code": "14",
  "slug": "error-14",
  "device_type": "vacuum",
  "name_en": "Battery error",
  "name_es": "Error de batería",
  "badge": "ERR 14",
  "severity": "crit",
  "severity_note_en": "battery is outside its safe temperature range — the robot locks out charging and cleaning",
  "severity_note_es": "la batería está fuera de su rango seguro de temperatura — el robot bloquea la carga y la limpieza",
  "series": [
    "S5",
    "S6",
    "S7",
    "S8",
    "Q"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 60,
  "difficulty": "easy",
  "safety": "battery",
  "safety_note_en": "Power off the robot and let the battery return to room temperature before charging again — never force-charge a battery that is hot, freezing, swollen or leaking.",
  "safety_note_es": "Apaga el robot y deja que la batería vuelva a temperatura ambiente antes de cargar de nuevo — nunca fuerces la carga de una batería caliente, helada, hinchada o con fugas.",
  "meaning_en": "Error 14 means a <b>battery fault</b> — in almost every case the battery temperature is too high or too low. The robot refuses to run or charge until it returns to normal. That refusal protects the lithium cells.",
  "meaning_es": "El error 14 significa un <b>fallo de batería</b> — casi siempre la temperatura de la batería es demasiado alta o demasiado baja. El robot se niega a funcionar o cargar hasta que vuelva a la normalidad. Esa negativa protege las celdas de litio.",
  "causes": [
    {
      "title_en": "Battery too hot or too cold",
      "title_es": "Batería demasiado caliente o demasiado fría",
      "detail_en": "Charging near a radiator, in direct sun, or in a cold garage pushes the pack outside its 4-40 °C working range.",
      "detail_es": "Cargar junto a un radiador, al sol directo o en un garaje frío saca la batería de su rango de trabajo de 4-40 °C.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Long back-to-back cleaning runs",
      "title_es": "Limpiezas largas encadenadas",
      "detail_en": "Heavy carpet jobs heat the pack; an immediate fast charge on top can trip the limit.",
      "detail_es": "Los trabajos intensos en alfombra calientan la batería; una carga rápida inmediata puede superar el límite.",
      "likelihood": "common"
    },
    {
      "title_en": "Aged or failing battery pack",
      "title_es": "Batería envejecida o defectuosa",
      "detail_en": "A pack that throws Error 14 at room temperature is reporting a genuine cell or sensor fault and needs replacement.",
      "detail_es": "Una batería que da el error 14 a temperatura ambiente informa de un fallo real de celda o sensor y debe sustituirse.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Move the robot to a temperate room",
      "title_es": "Lleva el robot a una habitación templada",
      "detail_en": "Get it away from heaters, sunny windows and cold floors.",
      "detail_es": "Aléjalo de calefactores, ventanas soleadas y suelos fríos."
    },
    {
      "title_en": "Wait for the pack to normalise",
      "title_es": "Espera a que la batería se normalice",
      "detail_en": "Give it an hour. The error clears itself once the temperature is back in range.",
      "detail_es": "Dale una hora. El error desaparece solo cuando la temperatura vuelve al rango."
    },
    {
      "title_en": "Charge and test",
      "title_es": "Carga y prueba",
      "detail_en": "Dock the robot and run a short clean once it charges normally.",
      "detail_es": "Acopla el robot y lanza una limpieza corta cuando cargue con normalidad."
    },
    {
      "title_en": "Replace the battery if it persists",
      "title_es": "Sustituye la batería si persiste",
      "detail_en": "Error 14 at normal room temperature means the pack itself is faulty. Use an official replacement — this is not the part to save money on.",
      "detail_es": "El error 14 a temperatura ambiente significa que la propia batería está averiada. Usa un recambio oficial — no es la pieza en la que ahorrar."
    }
  ],
  "parts": [
    "roborock-battery-s5"
  ],
  "firmware_series": "s5",
  "related": [
    "13",
    "12"
  ],
  "related_symptom": "not-charging",
  "sources": [
    {
      "label_en": "Roborock S5 Max user manual — Troubleshooting",
      "label_es": "Manual de usuario del Roborock S5 Max — Solución de problemas",
      "url": "https://support.roborock.com/hc/en-us/articles/360037037852-Roborock-S5-Max-CE-EN-Manual",
      "kind": "official"
    },
    {
      "label_en": "Roborock S7 MaxV user manual — Errors table (PDF)",
      "label_es": "Manual de usuario del Roborock S7 MaxV — tabla de errores (PDF)",
      "url": "https://support.roborock.com/hc/en-us/article_attachments/8737236175641",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-05"
}