{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "roborock",
  "page_en": "https://robofaults.com/roborock/error-13/",
  "page_es": "https://robofaults.com/es/roborock/error-13/",
  "code": "13",
  "slug": "error-13",
  "device_type": "vacuum",
  "name_en": "Charging error",
  "name_es": "Error de carga",
  "badge": "ERR 13",
  "severity": "warn",
  "severity_note_en": "robot won't charge until dock and contacts make a clean connection",
  "severity_note_es": "el robot no cargará hasta que la base y los contactos hagan buena conexión",
  "series": [
    "S5",
    "S6",
    "S7",
    "S8",
    "Q"
  ],
  "tools_en": "dry cloth, isopropyl alcohol or eraser",
  "tools_es": "paño seco, alcohol isopropílico o una goma de borrar",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "battery",
  "safety_note_en": "Unplug the charging dock before wiping its contacts, and never use a dripping-wet cloth on them.",
  "safety_note_es": "Desenchufa la base de carga antes de limpiar sus contactos y nunca uses un paño empapado sobre ellos.",
  "meaning_en": "Error 13 means <b>charging is failing</b> — current isn't flowing between dock and robot. Dirty or corroded charging contacts cause most cases. Clean the metal strips on both, check the dock light, and retry.",
  "meaning_es": "El error 13 significa que la <b>carga está fallando</b> — no pasa corriente entre la base y el robot. Los contactos de carga sucios o corroídos causan la mayoría de los casos. Limpia las tiras metálicas de ambos, comprueba la luz de la base y reintenta.",
  "causes": [
    {
      "title_en": "Dirty or corroded charging contacts",
      "title_es": "Contactos de carga sucios o corroídos",
      "detail_en": "Dust, mop moisture and oxidation build an insulating film on the contact strips. Roborock recommends alcohol or an eraser to cut through it.",
      "detail_es": "El polvo, la humedad de la mopa y la oxidación crean una película aislante sobre los contactos. Roborock recomienda alcohol o una goma de borrar para eliminarla.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Loose dock cable",
      "title_es": "Cable de la base flojo",
      "detail_en": "The plug under the dock works itself loose. Roborock's own fix is to push the cable head in hard.",
      "detail_es": "El conector bajo la base se afloja con el tiempo. La solución oficial de Roborock es empujar la cabeza del cable a fondo.",
      "likelihood": "common"
    },
    {
      "title_en": "Dock power supply fault",
      "title_es": "Fallo de alimentación de la base",
      "detail_en": "The dock light should be on with the robot off it, and off with the robot docked. Any other pattern points at the dock.",
      "detail_es": "La luz de la base debe estar encendida sin el robot y apagarse con el robot acoplado. Cualquier otro patrón señala a la base.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Clean both sets of contacts",
      "title_es": "Limpia ambos juegos de contactos",
      "detail_en": "Wipe the strips on the dock and under the robot with a cloth dampened in alcohol, or rub with an eraser to lift rust and stains.",
      "detail_es": "Limpia las tiras de la base y de debajo del robot con un paño humedecido en alcohol, o frota con una goma de borrar para quitar óxido y manchas."
    },
    {
      "title_en": "Verify the dock light",
      "title_es": "Verifica la luz de la base",
      "detail_en": "Solid light with no robot, light off when docked — that is a healthy dock.",
      "detail_es": "Luz fija sin robot y apagada con el robot acoplado — así se comporta una base sana."
    },
    {
      "title_en": "Reseat the dock cable",
      "title_es": "Reconecta el cable de la base",
      "detail_en": "Push the cable head firmly into the slot on the underside of the dock.",
      "detail_es": "Empuja con firmeza la cabeza del cable en la ranura de la parte inferior de la base."
    },
    {
      "title_en": "Power-cycle the dock",
      "title_es": "Reinicia la base",
      "detail_en": "Unplug the dock, wait two minutes, plug it back in, and dock the robot again.",
      "detail_es": "Desenchufa la base, espera dos minutos, vuelve a enchufarla y acopla el robot de nuevo."
    },
    {
      "title_en": "Still failing? Try another outlet or dock",
      "title_es": "¿Sigue fallando? Prueba otro enchufe u otra base",
      "detail_en": "If a cleaned robot fails on a verified-good dock, the fault is inside the robot — contact support.",
      "detail_es": "Si un robot con contactos limpios falla en una base comprobada, la avería está dentro del robot — contacta con soporte."
    }
  ],
  "parts": [
    "roborock-charging-dock-s-series"
  ],
  "firmware_series": "s5",
  "related": [
    "14",
    "12",
    "23"
  ],
  "related_symptom": "not-charging",
  "sources": [
    {
      "label_en": "Roborock Support — What should I do when error 13 occurs?",
      "label_es": "Soporte de Roborock — ¿Qué hago si aparece el error 13?",
      "url": "https://support.roborock.com/hc/en-us/articles/360035369312-What-should-I-do-when-error-13-occurs",
      "kind": "official"
    },
    {
      "label_en": "Roborock S5 Max user manual — Troubleshooting",
      "label_es": "Manual de usuario del Roborock S5 Max — Solución de problemas",
      "url": "https://support.roborock.com/hc/en-us/articles/360037037852-Roborock-S5-Max-CE-EN-Manual",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-05"
}