{
  "$schema": "robofaults-fault-record/v0",
  "kind": "symptom",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/not-charging/",
  "page_es": "https://robofaults.com/es/eufy/no-carga/",
  "slug": "not-charging",
  "slug_es": "no-carga",
  "device_type": "vacuum",
  "title_en": "eufy RoboVac not charging",
  "title_es": "eufy RoboVac no carga",
  "severity": "warn",
  "severity_note_en": "robot keeps working until the battery runs flat",
  "severity_note_es": "el robot sigue funcionando hasta quedarse sin batería",
  "series": [
    "11S",
    "15C/25C/30C",
    "G30/G40",
    "L70",
    "X8",
    "X9/X10",
    "Omni S1",
    "E20"
  ],
  "tools_en": "dry cloth",
  "tools_es": "paño seco",
  "time_min": 15,
  "difficulty": "easy",
  "safety": "battery",
  "safety_note_en": "Unplug the charging base before cleaning its pins, never bridge the two pins with a metal tool, and never fit a swollen, hot or leaking battery.",
  "safety_note_es": "Desenchufa la base de carga antes de limpiar sus contactos, nunca unas los dos contactos con una herramienta metálica y nunca montes una batería hinchada, caliente o con fugas.",
  "meaning_en": "A eufy that won't charge usually has a <b>power switch turned off, dirty charging pins, or a dead base</b>. Check the side switch first, then confirm the base's white indicator is lit and the robot beeps when docked.",
  "meaning_es": "Un eufy que no carga suele tener el <b>interruptor apagado, los contactos de carga sucios o una base sin corriente</b>. Revisa primero el interruptor lateral y confirma que el indicador blanco de la base está encendido y que el robot pita al acoplarse.",
  "causes": [
    {
      "title_en": "Power switch set to OFF",
      "title_es": "Interruptor de encendido en OFF",
      "detail_en": "RoboVacs have a physical power switch on the side or bottom — off means no charging, no lights, and a very convincing \"dead\" robot.",
      "detail_es": "Los RoboVac tienen un interruptor físico en el lateral o la base — apagado significa sin carga, sin luces y un robot «muerto» muy convincente.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Dirty or oxidized charging pins",
      "title_es": "Contactos de carga sucios u oxidados",
      "detail_en": "eufy's charging guide starts by dusting the pins on the base and under the robot — oxide and dust block the current.",
      "detail_es": "La guía de carga de eufy empieza limpiando los contactos de la base y de debajo del robot — el óxido y el polvo cortan la corriente.",
      "likelihood": "common"
    },
    {
      "title_en": "Base unplugged or outlet dead",
      "title_es": "Base desenchufada o enchufe sin corriente",
      "detail_en": "The base's white indicator must be lit with the robot away; wall switches, smart plugs and loose adapters cut it silently.",
      "detail_es": "El indicador blanco de la base debe estar encendido sin el robot; los interruptores de pared, los enchufes inteligentes y los adaptadores flojos la apagan sin avisar.",
      "likelihood": "common"
    },
    {
      "title_en": "Robot misaligned on the base",
      "title_es": "Robot mal alineado en la base",
      "detail_en": "Docked at an angle, the pins never meet — eufy's fix is to let the robot dock itself, or press down gently over the charging pins.",
      "detail_es": "Acoplado en ángulo, los contactos no se tocan — la solución de eufy es dejar que el robot se acople solo, o presionar suavemente sobre la zona de los contactos.",
      "likelihood": "common"
    },
    {
      "title_en": "Battery worn out",
      "title_es": "Batería agotada",
      "detail_en": "4-5 beeps with a red light while charging, or a robot past 300-500 cycles, points at the pack — T2908061 (Bounce/G) and T2937111 (X8) are the official replacements.",
      "detail_es": "4-5 pitidos con luz roja durante la carga, o un robot con más de 300-500 ciclos, apuntan a la batería — T2908061 (Bounce/G) y T2937111 (X8) son los recambios oficiales.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Check the power switch",
      "title_es": "Revisa el interruptor de encendido",
      "detail_en": "Find the physical switch on the robot and make sure it is ON before anything else.",
      "detail_es": "Localiza el interruptor físico del robot y comprueba que está en ON antes que nada."
    },
    {
      "title_en": "Verify base power",
      "title_es": "Verifica la corriente de la base",
      "detail_en": "With the robot away, the base's white indicator should be lit. Dark means power — reseat the adapter at both ends and try another outlet.",
      "detail_es": "Sin el robot, el indicador blanco de la base debe estar encendido. Apagado significa problema de corriente — reconecta el adaptador en ambos extremos y prueba otro enchufe."
    },
    {
      "title_en": "Clean both sets of pins",
      "title_es": "Limpia ambos juegos de contactos",
      "detail_en": "Unplug the base and wipe the pins on the base and under the robot with a dry cloth until the metal is bright.",
      "detail_es": "Desenchufa la base y limpia los contactos de la base y de debajo del robot con un paño seco hasta que el metal brille."
    },
    {
      "title_en": "Re-dock and listen",
      "title_es": "Vuelve a acoplar y escucha",
      "detail_en": "Place the robot in front of the base and let it dock itself — a beep or voice line confirms contact; on Bounce models the light breathes orange while charging.",
      "detail_es": "Coloca el robot frente a la base y deja que se acople solo — un pitido o aviso de voz confirma el contacto; en los modelos Bounce la luz respira en naranja durante la carga."
    },
    {
      "title_en": "Replace the battery if runtime stays short",
      "title_es": "Sustituye la batería si la autonomía sigue corta",
      "detail_en": "A robot that charges fully but quits in minutes needs the official battery for its series; switch the robot off before opening the battery door.",
      "detail_es": "Un robot que carga al completo pero se apaga en minutos necesita la batería oficial de su serie; apaga el robot antes de abrir la tapa de la batería."
    }
  ],
  "parts": [
    "eufy-battery-t2908061",
    "eufy-battery-t2937111",
    "eufy-charging-base-robovac"
  ],
  "related_codes": [
    "5 beeps",
    "S1",
    "8"
  ],
  "sources": [
    {
      "label_en": "eufy Support — RoboVac can't be charged at all (no beep on the base)",
      "label_es": "Soporte de eufy — El RoboVac no carga en absoluto (sin pitido en la base)",
      "url": "https://service.eufy.com/article-description/What-if-RoboVac-can-t-be-charged-at-all-no-beep-when-placing-it-onto-the-base",
      "kind": "official"
    },
    {
      "label_en": "eufy Support — Common charging-related questions about RoboVacs",
      "label_es": "Soporte de eufy — Preguntas habituales sobre la carga de los RoboVac",
      "url": "https://service.eufy.com/article-description/Common-charging-related-questions-about-RoboVacs",
      "kind": "official"
    },
    {
      "label_en": "eufy Support — When should I replace the battery on my eufy RoboVac?",
      "label_es": "Soporte de eufy — ¿Cuándo debo sustituir la batería de mi eufy RoboVac?",
      "url": "https://service.eufy.com/article-description/When-should-I-replace-the-battery-on-my-eufy-RoboVac",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}