{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/error-s5/",
  "page_es": "https://robofaults.com/es/eufy/error-s5/",
  "code": "S5",
  "slug": "error-s5",
  "device_type": "vacuum",
  "name_en": "Rolling brush error",
  "name_es": "Error del cepillo principal",
  "badge": "ERR S5",
  "severity": "warn",
  "severity_note_en": "the rolling brush motor reports a fault — clean first, then service",
  "severity_note_es": "el motor del cepillo principal reporta un fallo — primero limpieza, después servicio técnico",
  "series": [
    "G30/G40",
    "L70"
  ],
  "tools_en": "scissors for wrapped hair",
  "tools_es": "tijeras para el pelo enrollado",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error S5 means the <b>rolling brush module reports a fault</b> — the escalation of Error 4. Clean the roller, its joint, the brush guard and the suction inlet; a persistent S5 is a motor service case.",
  "meaning_es": "El error S5 significa que el <b>módulo del cepillo principal reporta un fallo</b> — la escalada del error 4. Limpia el rodillo, su acople, la protección y la entrada de succión; un S5 persistente es caso de servicio del motor.",
  "causes": [
    {
      "title_en": "Chronic hair wrap overloading the motor",
      "title_es": "Pelo enrollado crónico que sobrecarga el motor",
      "detail_en": "A roller that ran wrapped for weeks keeps the motor near stall until the module fault trips instead of the simple stuck warning.",
      "detail_es": "Un rodillo que trabajó semanas envuelto mantiene el motor al límite hasta disparar el fallo de módulo en lugar del simple aviso de atasco.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Debris in the roller joint",
      "title_es": "Suciedad en el acople del rodillo",
      "detail_en": "eufy's routine cleans the joint that drives the roller — packed grit there slips the drive and reads as a fault.",
      "detail_es": "La rutina de eufy limpia el acople que arrastra el rodillo — la arenilla compactada ahí patina y se lee como fallo.",
      "likelihood": "common"
    },
    {
      "title_en": "Brush motor failure",
      "title_es": "Avería del motor del cepillo",
      "detail_en": "If a clean (or new) roller still triggers S5, the motor has failed — contact eufy support with your model.",
      "detail_es": "Si un rodillo limpio (o nuevo) sigue disparando el S5, el motor ha fallado — contacta con el soporte de eufy indicando tu modelo.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Run the full Error 4 routine",
      "title_es": "Aplica la rutina completa del error 4",
      "detail_en": "Power off, remove the rolling brush, its joint and the brush guard, clean all of them plus the suction inlet, and cut away wrapped hair.",
      "detail_es": "Apaga el robot, saca el cepillo principal, su acople y la protección, limpia todo junto con la entrada de succión y corta el pelo enrollado."
    },
    {
      "title_en": "Reassemble and test",
      "title_es": "Vuelve a montar y prueba",
      "detail_en": "Refit everything, confirm the roller spins freely by hand, and run a short clean.",
      "detail_es": "Monta todo de nuevo, confirma que el rodillo gira libre con la mano y lanza una limpieza corta."
    },
    {
      "title_en": "Contact support if S5 returns",
      "title_es": "Contacta con soporte si el S5 vuelve",
      "detail_en": "A free-spinning roller that still trips S5 points at the motor — quote your model and the code to eufy support.",
      "detail_es": "Un rodillo que gira libre y sigue disparando el S5 apunta al motor — indica tu modelo y el código al soporte de eufy."
    }
  ],
  "parts": [
    "eufy-rolling-brush-g30"
  ],
  "related": [
    "4",
    "4 beeps"
  ],
  "sources": [
    {
      "label_en": "eufy Support — G series voice alerts and quick solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones rápidas de la serie G",
      "url": "https://service.eufy.com/article-description/Voice-Alerts-Quick-Solutions-for-smart-navigation-series-G-series",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}