{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/error-s2/",
  "page_es": "https://robofaults.com/es/eufy/error-s2/",
  "code": "S2",
  "slug": "error-s2",
  "device_type": "vacuum",
  "name_en": "Wheel module error",
  "name_es": "Error del módulo de ruedas",
  "badge": "ERR S2",
  "severity": "crit",
  "severity_note_en": "a drive module reports a hardware fault — cleaning first, then a service case",
  "severity_note_es": "un módulo motriz reporta un fallo de hardware — primero limpieza, después servicio técnico",
  "series": [
    "G30/G40",
    "L70",
    "X8",
    "LR/L35"
  ],
  "tools_en": "scissors for wrapped hair",
  "tools_es": "tijeras para el pelo enrollado",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error S2 means a <b>wheel module reports a hardware fault</b> — the escalation of Error 2. Clear both wheels of hair and debris first; if S2 returns with clean, free-spinning wheels, the module needs service.",
  "meaning_es": "El error S2 significa que un <b>módulo de rueda reporta un fallo de hardware</b> — la escalada del error 2. Despeja primero ambas ruedas de pelo y suciedad; si el S2 vuelve con las ruedas limpias y girando libres, el módulo necesita servicio técnico.",
  "causes": [
    {
      "title_en": "Long-running jam overloading the motor",
      "title_es": "Atasco prolongado que sobrecarga el motor",
      "detail_en": "A wheel that dragged hair for weeks overloads its motor until the module-level fault trips instead of the simple stuck warning.",
      "detail_es": "Una rueda que arrastró pelo durante semanas sobrecarga su motor hasta disparar el fallo de módulo en lugar del simple aviso de atasco.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Wheel module worn out",
      "title_es": "Módulo de rueda desgastado",
      "detail_en": "Gears and motors in the drive module wear with age — eufy's table sends persistent S2 cases straight to customer service.",
      "detail_es": "Los engranajes y motores del módulo se desgastan con los años — la tabla de eufy envía los S2 persistentes directamente al servicio de atención.",
      "likelihood": "common"
    },
    {
      "title_en": "Debris deep inside the module",
      "title_es": "Suciedad en el interior del módulo",
      "detail_en": "Grit past the wheel housing reaches the gearbox where surface cleaning can't — sometimes freed by rotating the wheel back and forth.",
      "detail_es": "La arenilla que pasa el alojamiento llega a la caja de engranajes, donde la limpieza superficial no alcanza — a veces se libera girando la rueda adelante y atrás.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Deep-clean both wheels",
      "title_es": "Limpia a fondo ambas ruedas",
      "detail_en": "Power off, remove wrapped hair and debris from both drive wheels, and work the wheels back and forth by hand to dislodge grit inside.",
      "detail_es": "Apaga el robot, retira el pelo y la suciedad de ambas ruedas motrices y muévelas adelante y atrás con la mano para soltar la arenilla interior."
    },
    {
      "title_en": "Spin-test and restart",
      "title_es": "Prueba el giro y reinicia",
      "detail_en": "Confirm both wheels spin freely and spring back when pressed, then run a short clean.",
      "detail_es": "Confirma que ambas ruedas giran libres y rebotan al presionarlas, y lanza una limpieza corta."
    },
    {
      "title_en": "Contact eufy support",
      "title_es": "Contacta con el soporte de eufy",
      "detail_en": "An S2 that survives clean wheels is a module fault — quote your model and the code at support@eufylife.com.",
      "detail_es": "Un S2 que sobrevive a unas ruedas limpias es un fallo del módulo — indica tu modelo y el código en support@eufylife.com."
    }
  ],
  "parts": [],
  "related": [
    "2",
    "7"
  ],
  "sources": [
    {
      "label_en": "eufy Support — X8/LR20/LR30/L35 series voice alerts and solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones de las series X8/LR20/LR30/L35",
      "url": "https://service.eufy.com/article-description/X8-Series-RoboVac-Voice-Alerts-and-Solution",
      "kind": "official"
    },
    {
      "label_en": "eufy Support — G series voice alerts and quick solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones rápidas de la serie G",
      "url": "https://service.eufy.com/article-description/Voice-Alerts-Quick-Solutions-for-smart-navigation-series-G-series",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}