{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/error-7/",
  "page_es": "https://robofaults.com/es/eufy/error-7/",
  "code": "7",
  "slug": "error-7",
  "device_type": "vacuum",
  "name_en": "Wheel suspended",
  "name_es": "Rueda en el aire",
  "badge": "ERR 7",
  "severity": "warn",
  "severity_note_en": "robot stopped with a wheel off the ground and waits to be moved",
  "severity_note_es": "el robot se detuvo con una rueda en el aire y espera a que lo muevas",
  "series": [
    "G30/G40",
    "L70",
    "X8",
    "LR/L35"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 5,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 7 means a <b>drive wheel is hanging in the air</b> — the robot beached on an obstacle or ledge. Move it to a flat surface close to its original position and start again.",
  "meaning_es": "El error 7 significa que una <b>rueda motriz cuelga en el aire</b> — el robot quedó varado sobre un obstáculo o borde. Muévelo a una superficie plana cerca de su posición original y vuelve a empezar.",
  "causes": [
    {
      "title_en": "Beached on a threshold or obstacle",
      "title_es": "Varado sobre un umbral u obstáculo",
      "detail_en": "Door thresholds, chair bases and toys lift the chassis until a wheel loses floor contact and its suspension extends fully.",
      "detail_es": "Los umbrales, las bases de sillas y los juguetes levantan el chasis hasta que una rueda pierde el contacto y su suspensión se extiende del todo.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Wheel hanging over a drop",
      "title_es": "Rueda colgando sobre un desnivel",
      "detail_en": "A wheel over a stair edge extends fully and trips the suspension switch even though the robot hasn't fallen.",
      "detail_es": "Una rueda sobre el borde de una escalera se extiende por completo y activa el interruptor de la suspensión aunque el robot no haya caído.",
      "likelihood": "common"
    },
    {
      "title_en": "Debris holding the suspension extended",
      "title_es": "Suciedad que mantiene la suspensión extendida",
      "detail_en": "Grit in the wheel housing can stop the wheel springing back even on flat floor — press each wheel in and let it rebound.",
      "detail_es": "La arenilla en el alojamiento puede impedir que la rueda vuelva a su sitio incluso en suelo llano — presiona cada rueda y deja que rebote.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Move the robot to flat floor",
      "title_es": "Mueve el robot a suelo llano",
      "detail_en": "Lift it off the obstacle and set it down on level ground near where it stopped.",
      "detail_es": "Levántalo del obstáculo y colócalo en suelo nivelado cerca de donde se detuvo."
    },
    {
      "title_en": "Test both wheels",
      "title_es": "Prueba ambas ruedas",
      "detail_en": "Turn the robot over, press each drive wheel in and release — both should spring back instantly; clear any debris that blocks them.",
      "detail_es": "Da la vuelta al robot, presiona cada rueda motriz y suéltala — ambas deben rebotar al instante; retira la suciedad que las bloquee."
    },
    {
      "title_en": "Restart and fence off the spot",
      "title_es": "Reinicia y acota el punto",
      "detail_en": "Start the clean again; if the robot beaches on the same threshold every time, add a no-go zone or a ramp.",
      "detail_es": "Reinicia la limpieza; si el robot encalla en el mismo umbral cada vez, añade una zona prohibida o una rampa."
    }
  ],
  "parts": [],
  "related": [
    "2",
    "6"
  ],
  "sources": [
    {
      "label_en": "eufy Support — X8/LR20/LR30/L35 series voice alerts and solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones de las series X8/LR20/LR30/L35",
      "url": "https://service.eufy.com/article-description/X8-Series-RoboVac-Voice-Alerts-and-Solution",
      "kind": "official"
    },
    {
      "label_en": "eufy Support — G series voice alerts and quick solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones rápidas de la serie G",
      "url": "https://service.eufy.com/article-description/Voice-Alerts-Quick-Solutions-for-smart-navigation-series-G-series",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}