{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/error-6/",
  "page_es": "https://robofaults.com/es/eufy/error-6/",
  "code": "6",
  "slug": "error-6",
  "device_type": "vacuum",
  "name_en": "Robot suspended in the air",
  "name_es": "Robot suspendido en el aire",
  "badge": "ERR 6",
  "severity": "warn",
  "severity_note_en": "robot stopped because its drop sensors read a cliff under it",
  "severity_note_es": "el robot se detuvo porque sus sensores de desnivel detectan un vacío debajo",
  "series": [
    "G30/G40",
    "L70",
    "X8",
    "LR/L35"
  ],
  "tools_en": "clean dry cloth",
  "tools_es": "paño limpio y seco",
  "time_min": 5,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 6 means the robot thinks it is <b>suspended in the air</b> — a drop sensor reads a cliff. Move it to flat floor near where it stopped and wipe the drop sensors with a dry cloth.",
  "meaning_es": "El error 6 significa que el robot cree estar <b>suspendido en el aire</b> — un sensor de desnivel detecta un vacío. Muévelo a suelo llano cerca de donde se detuvo y limpia los sensores de desnivel con un paño seco.",
  "causes": [
    {
      "title_en": "Robot half over a step or ledge",
      "title_es": "Robot medio asomado a un escalón o borde",
      "detail_en": "Stopped on a stair nose or raised threshold, the drop sensors correctly report open air below.",
      "detail_es": "Detenido sobre el borde de un escalón o un umbral elevado, los sensores de desnivel detectan correctamente el vacío debajo.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Dusty drop sensors",
      "title_es": "Sensores de desnivel sucios",
      "detail_en": "A film of dust over the sensor windows makes normal floor read as a drop — the official fix is a dry-cloth wipe.",
      "detail_es": "Una capa de polvo sobre las ventanas de los sensores hace que el suelo normal se lea como un precipicio — la solución oficial es limpiarlos con un paño seco.",
      "likelihood": "common"
    },
    {
      "title_en": "Dark carpet or strong sunlight fooling the sensors",
      "title_es": "Alfombra oscura o luz solar intensa engañando a los sensores",
      "detail_en": "Very dark, light-absorbing floors and direct sun can skew the infrared reading in one specific area of the home.",
      "detail_es": "Los suelos muy oscuros que absorben la luz y el sol directo pueden falsear la lectura infrarroja en una zona concreta de la casa.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Move the robot to flat floor",
      "title_es": "Mueve el robot a suelo llano",
      "detail_en": "Place it on level, open floor near the position where the problem occurred, as eufy's alert text instructs.",
      "detail_es": "Colócalo en suelo nivelado y despejado cerca de la posición donde ocurrió el problema, como indica el propio aviso de eufy."
    },
    {
      "title_en": "Wipe the drop sensors",
      "title_es": "Limpia los sensores de desnivel",
      "detail_en": "Turn the robot over and wipe every drop sensor window on the underside with a clean, dry cloth.",
      "detail_es": "Da la vuelta al robot y limpia todas las ventanas de los sensores de desnivel de la parte inferior con un paño limpio y seco."
    },
    {
      "title_en": "Restart and watch the trouble spot",
      "title_es": "Reinicia y vigila la zona problemática",
      "detail_en": "Start the clean again. If the error always fires on the same dark rug or sunny patch, fence that area off in the app.",
      "detail_es": "Reinicia la limpieza. Si el error salta siempre en la misma alfombra oscura o zona soleada, acota esa zona en la app."
    }
  ],
  "parts": [],
  "related": [
    "7",
    "13",
    "3 beeps"
  ],
  "sources": [
    {
      "label_en": "eufy Support — X8/LR20/LR30/L35 series voice alerts and solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones de las series X8/LR20/LR30/L35",
      "url": "https://service.eufy.com/article-description/X8-Series-RoboVac-Voice-Alerts-and-Solution",
      "kind": "official"
    },
    {
      "label_en": "eufy Support — G series voice alerts and quick solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones rápidas de la serie G",
      "url": "https://service.eufy.com/article-description/Voice-Alerts-Quick-Solutions-for-smart-navigation-series-G-series",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}