{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/error-5/",
  "page_es": "https://robofaults.com/es/eufy/error-5/",
  "code": "5",
  "slug": "error-5",
  "device_type": "vacuum",
  "name_en": "Robot trapped",
  "name_es": "Robot atrapado",
  "badge": "ERR 5",
  "severity": "warn",
  "severity_note_en": "robot is boxed in and waits for the area around it to be cleared",
  "severity_note_es": "el robot está acorralado y espera a que se despeje la zona a su alrededor",
  "series": [
    "G30/G40",
    "L70",
    "X8",
    "LR/L35"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 5,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 5 means the <b>robot is trapped</b> — wedged under furniture or boxed in by obstacles. The official fix is simply to clear the surrounding area, or move the robot to open floor, and try again.",
  "meaning_es": "El error 5 significa que el <b>robot está atrapado</b> — encajado bajo un mueble o acorralado por obstáculos. La solución oficial es despejar la zona de alrededor, o mover el robot a suelo despejado, y volver a intentarlo.",
  "causes": [
    {
      "title_en": "Wedged under low furniture",
      "title_es": "Encajado bajo muebles bajos",
      "detail_en": "Sofas and beds barely taller than the robot let it in, then pin the body or laser turret on the way out.",
      "detail_es": "Los sofás y camas apenas más altos que el robot lo dejan entrar y luego aprisionan el cuerpo o la torreta láser a la salida.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Boxed in by clutter or cables",
      "title_es": "Acorralado por objetos o cables",
      "detail_en": "Chair legs, toys and loose cords close around the robot until no exit path remains.",
      "detail_es": "Las patas de sillas, los juguetes y los cables sueltos se cierran alrededor del robot hasta no dejarle salida.",
      "likelihood": "common"
    },
    {
      "title_en": "Same spot traps it every mission",
      "title_es": "El mismo punto lo atrapa en cada limpieza",
      "detail_en": "A recurring trap zone is best fenced off with a no-go zone in the eufy Clean app or a boundary strip on strip-compatible models.",
      "detail_es": "Una zona trampa recurrente se resuelve marcándola como zona prohibida en la app eufy Clean o con una tira magnética en los modelos compatibles.",
      "likelihood": "common"
    }
  ],
  "steps": [
    {
      "title_en": "Rescue the robot",
      "title_es": "Rescata el robot",
      "detail_en": "Lift it out of the tight spot and clear the obstacles that closed around it.",
      "detail_es": "Sácalo del lugar estrecho y retira los obstáculos que lo rodeaban."
    },
    {
      "title_en": "Restart on open floor",
      "title_es": "Reinicia en suelo despejado",
      "detail_en": "Set it down on flat, open floor and start the clean again.",
      "detail_es": "Colócalo en suelo llano y despejado y reinicia la limpieza."
    },
    {
      "title_en": "Fence off repeat offenders",
      "title_es": "Acota los puntos problemáticos",
      "detail_en": "If the robot keeps trapping itself in the same place, add a no-go zone in the app or block the spot physically.",
      "detail_es": "Si el robot vuelve a quedarse atrapado en el mismo sitio, añade una zona prohibida en la app o bloquea el punto físicamente."
    }
  ],
  "parts": [],
  "related": [
    "1",
    "6"
  ],
  "sources": [
    {
      "label_en": "eufy Support — X8/LR20/LR30/L35 series voice alerts and solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones de las series X8/LR20/LR30/L35",
      "url": "https://service.eufy.com/article-description/X8-Series-RoboVac-Voice-Alerts-and-Solution",
      "kind": "official"
    },
    {
      "label_en": "eufy Support — G series voice alerts and quick solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones rápidas de la serie G",
      "url": "https://service.eufy.com/article-description/Voice-Alerts-Quick-Solutions-for-smart-navigation-series-G-series",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}