{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/error-3/",
  "page_es": "https://robofaults.com/es/eufy/error-3/",
  "code": "3",
  "slug": "error-3",
  "device_type": "vacuum",
  "name_en": "Side brush stuck",
  "name_es": "Cepillo lateral atascado",
  "badge": "ERR 3",
  "severity": "warn",
  "severity_note_en": "robot pauses until the side brush spins freely again",
  "severity_note_es": "el robot se pausa hasta que el cepillo lateral vuelva a girar libre",
  "series": [
    "G30/G40",
    "L70",
    "X8",
    "LR/L35"
  ],
  "tools_en": "scissors for wrapped hair",
  "tools_es": "tijeras para el pelo enrollado",
  "time_min": 5,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 3 means the <b>side brush is stuck</b> — hair or string has wrapped it. eufy's fix is to remove foreign objects from the brush, clean it, and replace it with a new one if it still won't spin.",
  "meaning_es": "El error 3 significa que el <b>cepillo lateral está atascado</b> — pelo o hilos lo han envuelto. La solución de eufy es retirar los objetos extraños, limpiarlo y sustituirlo por uno nuevo si sigue sin girar.",
  "causes": [
    {
      "title_en": "Hair wrapped around the brush base",
      "title_es": "Pelo enrollado en la base del cepillo",
      "detail_en": "Hair and thread wind between the three-arm brush and its post until the small motor can't turn it.",
      "detail_es": "El pelo y los hilos se enrollan entre el cepillo de tres brazos y su eje hasta que el pequeño motor no puede moverlo.",
      "likelihood": "most_common"
    },
    {
      "title_en": "String or cable caught in the arms",
      "title_es": "Hilo o cable atrapado en los brazos",
      "detail_en": "Shoelaces, charging cables and rug fringes tangle in the spinning arms and stop them dead.",
      "detail_es": "Los cordones, los cables y los flecos de alfombra se enredan en los brazos giratorios y los detienen en seco.",
      "likelihood": "common"
    },
    {
      "title_en": "Brush deformed or worn out",
      "title_es": "Cepillo deformado o desgastado",
      "detail_en": "Bent arms drag against the floor and stall — eufy's own solution ends with fitting a replacement brush.",
      "detail_es": "Los brazos doblados rozan contra el suelo y se frenan — la propia solución de eufy termina montando un cepillo de recambio.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Power off the robot",
      "title_es": "Apaga el robot",
      "detail_en": "Switch the robot off and turn it over.",
      "detail_es": "Apaga el robot y dale la vuelta."
    },
    {
      "title_en": "Clean the side brush",
      "title_es": "Limpia el cepillo lateral",
      "detail_en": "Remove hair and string wrapped around the brush and its post, cutting tight wraps with scissors, and wipe the mounting area.",
      "detail_es": "Retira el pelo y los hilos enrollados en el cepillo y su eje, corta con tijeras las vueltas apretadas y limpia la zona de montaje."
    },
    {
      "title_en": "Spin it by hand",
      "title_es": "Gíralo con la mano",
      "detail_en": "The brush should rotate freely with light finger pressure before you restart the clean.",
      "detail_es": "El cepillo debe girar libre con una ligera presión del dedo antes de reiniciar la limpieza."
    },
    {
      "title_en": "Replace the brush if it still jams",
      "title_es": "Sustituye el cepillo si sigue atascándose",
      "detail_en": "A deformed or worn side brush should be replaced — if a new brush still triggers Error 3, see Error S3 for the motor-side fault.",
      "detail_es": "Un cepillo lateral deformado o gastado debe sustituirse — si uno nuevo sigue disparando el error 3, consulta el error S3, el fallo del lado del motor."
    }
  ],
  "parts": [
    "eufy-side-brush-g30"
  ],
  "related": [
    "S3",
    "2 beeps"
  ],
  "sources": [
    {
      "label_en": "eufy Support — X8/LR20/LR30/L35 series voice alerts and solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones de las series X8/LR20/LR30/L35",
      "url": "https://service.eufy.com/article-description/X8-Series-RoboVac-Voice-Alerts-and-Solution",
      "kind": "official"
    },
    {
      "label_en": "eufy Support — G series voice alerts and quick solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones rápidas de la serie G",
      "url": "https://service.eufy.com/article-description/Voice-Alerts-Quick-Solutions-for-smart-navigation-series-G-series",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}