{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/error-2/",
  "page_es": "https://robofaults.com/es/eufy/error-2/",
  "code": "2",
  "slug": "error-2",
  "device_type": "vacuum",
  "name_en": "Wheel stuck",
  "name_es": "Rueda atascada",
  "badge": "ERR 2",
  "severity": "warn",
  "severity_note_en": "robot stops driving until both wheels turn freely again",
  "severity_note_es": "el robot deja de avanzar hasta que ambas ruedas giren libres de nuevo",
  "series": [
    "G30/G40",
    "L70",
    "X8",
    "LR/L35"
  ],
  "tools_en": "scissors for wrapped hair",
  "tools_es": "tijeras para el pelo enrollado",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 2 means a <b>drive wheel is stuck</b>. The official fix is to check both wheels, remove anything caught in or around them, and move the robot to a new position before restarting.",
  "meaning_es": "El error 2 significa que una <b>rueda motriz está atascada</b>. La solución oficial es revisar ambas ruedas, retirar lo que esté atrapado en ellas o alrededor y mover el robot a una nueva posición antes de reiniciar.",
  "causes": [
    {
      "title_en": "Hair or string wound around the wheel",
      "title_es": "Pelo o hilo enrollado en la rueda",
      "detail_en": "Fibres work into the wheel hub and tighten with every rotation until the motor can no longer turn it.",
      "detail_es": "Las fibras se meten en el cubo de la rueda y se aprietan con cada vuelta hasta que el motor ya no puede moverla.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Robot caught on an obstacle or cable",
      "title_es": "Robot enganchado en un obstáculo o cable",
      "detail_en": "A charging cable or rug fringe wrapped around a wheel stalls it mid-clean — eufy's fix pairs cleaning with relocating the robot.",
      "detail_es": "Un cable o el fleco de una alfombra enrollado en la rueda la frena a mitad de limpieza — la solución de eufy combina limpiar y recolocar el robot.",
      "likelihood": "common"
    },
    {
      "title_en": "Debris inside the wheel housing",
      "title_es": "Suciedad dentro del alojamiento de la rueda",
      "detail_en": "Grit hidden in the housing blocks the wheel even after the visible tread looks clean.",
      "detail_es": "La arenilla oculta en el alojamiento bloquea la rueda aunque la banda visible parezca limpia.",
      "likelihood": "common"
    },
    {
      "title_en": "Wheel module wearing out",
      "title_es": "Módulo de rueda desgastado",
      "detail_en": "A wheel that stalls with nothing wrapped around it points at the module itself — the S2 error is its dedicated hardware flag.",
      "detail_es": "Una rueda que se frena sin nada enrollado apunta al propio módulo — el error S2 es su aviso de hardware dedicado.",
      "likelihood": "rare"
    }
  ],
  "steps": [
    {
      "title_en": "Power off and flip the robot",
      "title_es": "Apaga el robot y dale la vuelta",
      "detail_en": "Switch the robot off and turn it over on a soft surface.",
      "detail_es": "Apaga el robot y ponlo boca arriba sobre una superficie blanda."
    },
    {
      "title_en": "Clear both drive wheels",
      "title_es": "Despeja ambas ruedas motrices",
      "detail_en": "Pull off wrapped hair and debris, cutting stubborn strands with scissors, and clear the gap between wheel and housing.",
      "detail_es": "Retira el pelo y la suciedad enrollados, corta con tijeras las hebras rebeldes y despeja el hueco entre la rueda y el alojamiento."
    },
    {
      "title_en": "Spin-test each wheel",
      "title_es": "Prueba el giro de cada rueda",
      "detail_en": "Rotate each wheel by hand and press it in so it springs back — both must move freely in each direction.",
      "detail_es": "Gira cada rueda con la mano y presiónala para que rebote — ambas deben moverse libres en cada sentido."
    },
    {
      "title_en": "Restart from a new position",
      "title_es": "Reinicia desde otra posición",
      "detail_en": "Set the robot down somewhere open and restart the clean. If Error 2 repeats with clean wheels, see Error S2 and contact eufy support.",
      "detail_es": "Coloca el robot en un lugar despejado y reinicia la limpieza. Si el error 2 se repite con las ruedas limpias, consulta el error S2 y contacta con eufy."
    }
  ],
  "parts": [],
  "related": [
    "7",
    "S2",
    "1 beep"
  ],
  "sources": [
    {
      "label_en": "eufy Support — X8/LR20/LR30/L35 series voice alerts and solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones de las series X8/LR20/LR30/L35",
      "url": "https://service.eufy.com/article-description/X8-Series-RoboVac-Voice-Alerts-and-Solution",
      "kind": "official"
    },
    {
      "label_en": "eufy Support — G series voice alerts and quick solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones rápidas de la serie G",
      "url": "https://service.eufy.com/article-description/Voice-Alerts-Quick-Solutions-for-smart-navigation-series-G-series",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}