{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/error-17/",
  "page_es": "https://robofaults.com/es/eufy/error-17/",
  "code": "17",
  "slug": "error-17",
  "device_type": "vacuum",
  "name_en": "Restricted area detected",
  "name_es": "Zona restringida detectada",
  "badge": "ERR 17",
  "severity": "warn",
  "severity_note_en": "robot stopped inside a no-go zone and waits to be moved out of it",
  "severity_note_es": "el robot se detuvo dentro de una zona prohibida y espera a que lo saques de ella",
  "series": [
    "X8",
    "LR/L35"
  ],
  "tools_en": "phone with the eufy Clean app",
  "tools_es": "teléfono con la app eufy Clean",
  "time_min": 5,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 17 means the robot woke up or was placed <b>inside a restricted area</b> — a no-go zone drawn in the eufy Clean app. Move the robot to a different area and restart the clean.",
  "meaning_es": "El error 17 significa que el robot despertó o fue colocado <b>dentro de una zona restringida</b> — una zona prohibida dibujada en la app eufy Clean. Mueve el robot a otra zona y reinicia la limpieza.",
  "causes": [
    {
      "title_en": "Robot carried into a no-go zone",
      "title_es": "Robot llevado a una zona prohibida",
      "detail_en": "Placing the robot by hand inside a zone you drew in the app blocks the mission from starting.",
      "detail_es": "Colocar el robot a mano dentro de una zona dibujada en la app impide que arranque la limpieza.",
      "likelihood": "most_common"
    },
    {
      "title_en": "No-go zone drawn over the robot's position",
      "title_es": "Zona prohibida dibujada sobre la posición del robot",
      "detail_en": "Editing zones while the robot is parked inside the new boundary strands it there on the next start.",
      "detail_es": "Editar zonas mientras el robot está aparcado dentro del nuevo límite lo deja atrapado ahí en el siguiente arranque.",
      "likelihood": "common"
    },
    {
      "title_en": "Outdated map after moving furniture",
      "title_es": "Mapa desactualizado tras mover muebles",
      "detail_en": "A stale map can leave old zones where the robot now travels — review the zones or remap the floor.",
      "detail_es": "Un mapa antiguo puede conservar zonas donde el robot ahora circula — revisa las zonas o vuelve a mapear la planta.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Move the robot out of the zone",
      "title_es": "Saca el robot de la zona",
      "detail_en": "Carry it to open floor outside every no-go zone and restart the clean.",
      "detail_es": "Llévalo a suelo despejado fuera de toda zona prohibida y reinicia la limpieza."
    },
    {
      "title_en": "Review your zones in the app",
      "title_es": "Revisa tus zonas en la app",
      "detail_en": "Open the map in the eufy Clean app and check the robot's parking spot and dock aren't covered by a restricted area.",
      "detail_es": "Abre el mapa en la app eufy Clean y comprueba que ni el sitio del robot ni la base quedan dentro de una zona restringida."
    },
    {
      "title_en": "Remap if zones drifted",
      "title_es": "Vuelve a mapear si las zonas se desplazaron",
      "detail_en": "After big furniture moves, reset the map and redraw the zones so they match the real room again.",
      "detail_es": "Tras grandes cambios de muebles, restablece el mapa y vuelve a dibujar las zonas para que coincidan con la habitación real."
    }
  ],
  "parts": [],
  "related": [
    "9",
    "21"
  ],
  "sources": [
    {
      "label_en": "eufy Support — X8/LR20/LR30/L35 series voice alerts and solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones de las series X8/LR20/LR30/L35",
      "url": "https://service.eufy.com/article-description/X8-Series-RoboVac-Voice-Alerts-and-Solution",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}