{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/error-14/",
  "page_es": "https://robofaults.com/es/eufy/error-14/",
  "code": "14",
  "slug": "error-14",
  "device_type": "vacuum",
  "name_en": "Dust collector or filter not detected",
  "name_es": "No detecta el depósito o el filtro",
  "badge": "ERR 14",
  "severity": "warn",
  "severity_note_en": "robot won't vacuum until it can detect an installed dust collector and filter",
  "severity_note_es": "el robot no aspira hasta detectar el depósito de suciedad y el filtro instalados",
  "series": [
    "X8",
    "LR/L35"
  ],
  "tools_en": "soft cloth",
  "tools_es": "paño suave",
  "time_min": 5,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 14 means <b>\"insert dust collector and filter\"</b> — the robot can't detect them. eufy's per-code article blames the filter's metal detection pin: missing, rusty or dirty pins break the contact.",
  "meaning_es": "El error 14 significa <b>«inserta el depósito de suciedad y el filtro»</b> — el robot no los detecta. El artículo oficial del código culpa al pin metálico de detección del filtro: un pin ausente, oxidado o sucio corta el contacto.",
  "causes": [
    {
      "title_en": "Dust collector or filter not fully seated",
      "title_es": "Depósito o filtro mal encajados",
      "detail_en": "After emptying, a half-inserted dust collector or a filter sitting crooked never presses the detection contact.",
      "detail_es": "Tras el vaciado, un depósito a medio insertar o un filtro torcido nunca llega a pulsar el contacto de detección.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Filter's metal pin dirty or rusty",
      "title_es": "Pin metálico del filtro sucio u oxidado",
      "detail_en": "The official fix is to clean the metal pin on the filter with a soft cloth — dust and rust both break detection.",
      "detail_es": "La solución oficial es limpiar el pin metálico del filtro con un paño suave — tanto el polvo como el óxido cortan la detección.",
      "likelihood": "common"
    },
    {
      "title_en": "Aftermarket filter without the pin",
      "title_es": "Filtro no original sin el pin",
      "detail_en": "eufy asks owners to verify the filter came from an official source — clones missing the metal pin trigger Error 14 permanently.",
      "detail_es": "eufy pide comprobar que el filtro procede de una fuente oficial — las copias sin el pin metálico disparan el error 14 de forma permanente.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Reseat the dust collector and filter",
      "title_es": "Vuelve a encajar el depósito y el filtro",
      "detail_en": "Remove the dust collector, check the filter sits square inside it, and push the assembly back in until it clicks.",
      "detail_es": "Saca el depósito de suciedad, comprueba que el filtro está bien asentado dentro y vuelve a insertar el conjunto hasta oír un clic."
    },
    {
      "title_en": "Inspect the filter's metal pin",
      "title_es": "Revisa el pin metálico del filtro",
      "detail_en": "If the pin is dirty or rusty, clean it gently with a soft, dry cloth; if it is missing, the filter must be replaced.",
      "detail_es": "Si el pin está sucio u oxidado, límpialo con cuidado con un paño suave y seco; si falta, hay que sustituir el filtro."
    },
    {
      "title_en": "Replace a pinless or damaged filter",
      "title_es": "Sustituye un filtro dañado o sin pin",
      "detail_en": "Fit a genuine eufy filter — verify recent replacements came from an official source, as pinless clones re-trigger the error.",
      "detail_es": "Monta un filtro original de eufy — verifica que los recambios recientes procedan de una fuente oficial, porque las copias sin pin reactivan el error."
    },
    {
      "title_en": "Contact support if it persists",
      "title_es": "Contacta con soporte si persiste",
      "detail_en": "A genuine, clean, fully seated filter that still trips Error 14 is a detection-hardware case for eufy support.",
      "detail_es": "Un filtro original, limpio y bien encajado que sigue disparando el error 14 es un caso de hardware de detección para el soporte de eufy."
    }
  ],
  "parts": [
    "eufy-filter-x8"
  ],
  "related": [
    "S4"
  ],
  "sources": [
    {
      "label_en": "eufy Support — X8 series RoboVac triggers Error 14",
      "label_es": "Soporte de eufy — El RoboVac de la serie X8 muestra el error 14",
      "url": "https://service.eufy.com/article-description/What-Should-I-Do-if-My-X8-Series-RoboVac-Triggers-Error-14",
      "kind": "official"
    },
    {
      "label_en": "eufy Support — X8/LR20/LR30/L35 series voice alerts and solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones de las series X8/LR20/LR30/L35",
      "url": "https://service.eufy.com/article-description/X8-Series-RoboVac-Voice-Alerts-and-Solution",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}