{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/error-13/",
  "page_es": "https://robofaults.com/es/eufy/error-13/",
  "code": "13",
  "slug": "error-13",
  "device_type": "vacuum",
  "name_en": "Robot tilted",
  "name_es": "Robot inclinado",
  "badge": "ERR 13",
  "severity": "warn",
  "severity_note_en": "robot refuses to start on what it reads as a sloped surface",
  "severity_note_es": "el robot se niega a arrancar sobre lo que interpreta como una superficie inclinada",
  "series": [
    "X8",
    "LR/L35"
  ],
  "tools_en": "none",
  "tools_es": "ninguna",
  "time_min": 3,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 13 means the robot is <b>tilted</b>. Its gyroscope reads a slope at start-up. Put the robot on a flat, level surface and start the mission again from there.",
  "meaning_es": "El error 13 significa que el <b>robot está inclinado</b>. Su giroscopio detecta una pendiente al arrancar. Coloca el robot sobre una superficie plana y nivelada y arranca la limpieza de nuevo desde ahí.",
  "causes": [
    {
      "title_en": "Started on a threshold or ramp",
      "title_es": "Arrancado sobre un umbral o rampa",
      "detail_en": "Beginning a mission half on a door threshold or ramp gives the gyro a tilted first reading.",
      "detail_es": "Empezar una limpieza a medias sobre un umbral o una rampa da al giroscopio una primera lectura inclinada.",
      "likelihood": "most_common"
    },
    {
      "title_en": "One wheel resting on an object",
      "title_es": "Una rueda apoyada sobre un objeto",
      "detail_en": "A toy or cable under one wheel is enough tilt to block the start.",
      "detail_es": "Un juguete o un cable bajo una rueda inclina lo suficiente para bloquear el arranque.",
      "likelihood": "common"
    },
    {
      "title_en": "Thick rug edge under the chassis",
      "title_es": "Borde de alfombra gruesa bajo el chasis",
      "detail_en": "Starting on the edge of a deep-pile rug props one side of the robot up.",
      "detail_es": "Arrancar sobre el borde de una alfombra de pelo largo levanta un lado del robot.",
      "likelihood": "common"
    }
  ],
  "steps": [
    {
      "title_en": "Move the robot to level floor",
      "title_es": "Mueve el robot a suelo nivelado",
      "detail_en": "Set it down on flat, hard floor away from thresholds, ramps and rug edges.",
      "detail_es": "Colócalo en suelo llano y firme, lejos de umbrales, rampas y bordes de alfombra."
    },
    {
      "title_en": "Start the clean again",
      "title_es": "Reinicia la limpieza",
      "detail_en": "Press start from the level position, or start from the charging base so every mission begins flat.",
      "detail_es": "Pulsa inicio desde la posición nivelada, o arranca desde la base de carga para que cada limpieza empiece en plano."
    },
    {
      "title_en": "Contact support if it persists",
      "title_es": "Contacta con soporte si persiste",
      "detail_en": "An Error 13 on visibly flat floor is a gyro fault — quote your model to eufy support.",
      "detail_es": "Un error 13 sobre suelo visiblemente llano es un fallo del giroscopio — indica tu modelo al soporte de eufy."
    }
  ],
  "parts": [],
  "related": [
    "6",
    "5"
  ],
  "sources": [
    {
      "label_en": "eufy Support — X8/LR20/LR30/L35 series voice alerts and solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones de las series X8/LR20/LR30/L35",
      "url": "https://service.eufy.com/article-description/X8-Series-RoboVac-Voice-Alerts-and-Solution",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}