{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "eufy",
  "page_en": "https://robofaults.com/eufy/error-10/",
  "page_es": "https://robofaults.com/es/eufy/error-10/",
  "code": "10",
  "slug": "error-10",
  "device_type": "vacuum",
  "name_en": "Path tracking sensor blocked",
  "name_es": "Sensor de trayectoria bloqueado",
  "badge": "ERR 10",
  "severity": "warn",
  "severity_note_en": "robot loses its straight-line navigation until the sensor is cleaned",
  "severity_note_es": "el robot pierde la navegación en líneas rectas hasta limpiar el sensor",
  "series": [
    "G30/G40"
  ],
  "tools_en": "clean dry cloth",
  "tools_es": "paño limpio y seco",
  "time_min": 5,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 10 means the <b>path tracking sensor is blocked</b> — the sensor G series robots use to steer straight lines is covered in dust. Clean it with a dry cloth and restart.",
  "meaning_es": "El error 10 significa que el <b>sensor de trayectoria está bloqueado</b> — el sensor con el que los robots de la serie G trazan líneas rectas está cubierto de polvo. Límpialo con un paño seco y reinicia.",
  "causes": [
    {
      "title_en": "Dust film over the sensor window",
      "title_es": "Capa de polvo sobre la ventana del sensor",
      "detail_en": "Fine dust builds up over the tracking sensor until the robot can't read the floor passing under it.",
      "detail_es": "El polvo fino se acumula sobre el sensor de trayectoria hasta que el robot no puede leer el suelo que pasa por debajo.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Hair or debris caught over the sensor",
      "title_es": "Pelo o suciedad atrapados sobre el sensor",
      "detail_en": "A strand of hair or a scrap of paper stuck across the window blocks the reading completely.",
      "detail_es": "Un pelo o un trozo de papel pegado sobre la ventana bloquea la lectura por completo.",
      "likelihood": "common"
    },
    {
      "title_en": "Sensor hardware fault",
      "title_es": "Avería del propio sensor",
      "detail_en": "If the error survives a careful clean, the sensor needs service — contact eufy support with your model number.",
      "detail_es": "Si el error sobrevive a una limpieza cuidadosa, el sensor necesita servicio técnico — contacta con eufy indicando tu modelo.",
      "likelihood": "rare"
    }
  ],
  "steps": [
    {
      "title_en": "Power off and flip the robot",
      "title_es": "Apaga el robot y dale la vuelta",
      "detail_en": "Switch the robot off and turn it over on a soft surface.",
      "detail_es": "Apaga el robot y ponlo boca arriba sobre una superficie blanda."
    },
    {
      "title_en": "Clean the path tracking sensor",
      "title_es": "Limpia el sensor de trayectoria",
      "detail_en": "Wipe the sensor window on the underside with a clean, dry cloth until no dust film remains.",
      "detail_es": "Limpia la ventana del sensor en la parte inferior con un paño limpio y seco hasta que no quede polvo."
    },
    {
      "title_en": "Restart the clean",
      "title_es": "Reinicia la limpieza",
      "detail_en": "Power on and start again; contact eufy support if the error returns immediately after cleaning.",
      "detail_es": "Enciende el robot y vuelve a empezar; contacta con el soporte de eufy si el error vuelve justo después de limpiar."
    }
  ],
  "parts": [],
  "related": [
    "12",
    "19"
  ],
  "sources": [
    {
      "label_en": "eufy Support — G series voice alerts and quick solutions",
      "label_es": "Soporte de eufy — Alertas de voz y soluciones rápidas de la serie G",
      "url": "https://service.eufy.com/article-description/Voice-Alerts-Quick-Solutions-for-smart-navigation-series-G-series",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-06"
}