{ "$schema": "robofaults-fault-record/v0", "kind": "error", "brand": "ecovacs", "page_en": "https://robofaults.com/ecovacs/error-10010/", "page_es": "https://robofaults.com/es/ecovacs/error-10010/", "code": "10010", "slug": "error-10010", "device_type": "vacuum", "name_en": "Robot can't join the Wi-Fi", "name_es": "El robot no entra en el Wi-Fi", "badge": "ERR 10010", "severity": "ok", "severity_note_en": "the robot cleans normally from its buttons — it just stays invisible to the app", "severity_note_es": "el robot limpia con normalidad desde sus botones — solo permanece invisible para la app", "series": [ "ECOVACS HOME", "DEEBOT Wi-Fi setup" ], "tools_en": "phone with the ECOVACS HOME app, router access", "tools_es": "teléfono con la app ECOVACS HOME, acceso al router", "time_min": 20, "difficulty": "easy", "safety": "none", "safety_note_en": "", "safety_note_es": "", "meaning_en": "Errors 10010, 10018 and 10025 all mean DEEBOT couldn't join your home Wi-Fi. ECOVACS' fixes: set up within 3 meters of the router, use a 2.4 GHz network, re-check the password, and put the robot in setup mode.", "meaning_es": "Los errores 10010, 10018 y 10025 significan que el DEEBOT no pudo entrar en tu Wi-Fi. Soluciones oficiales: configura a 3 metros del router, usa una red de 2,4 GHz, revisa la contraseña y pon el robot en modo de emparejamiento.", "causes": [ { "title_en": "Robot out of Wi-Fi range during setup", "title_es": "Robot fuera de alcance del Wi-Fi durante la configuración", "detail_en": "ECOVACS' first instruction is to keep the robot in good coverage — within about 3 meters of the router while pairing.", "detail_es": "La primera indicación de ECOVACS es mantener el robot con buena cobertura — a unos 3 metros del router durante el emparejamiento.", "likelihood": "most_common" }, { "title_en": "5 GHz-only network", "title_es": "Red solo de 5 GHz", "detail_en": "Most DEEBOTs join 2.4 GHz 802.11 b/g/n networks only — a 5 GHz-only SSID or aggressive band steering leaves the robot with nothing to join.", "detail_es": "La mayoría de los DEEBOT solo usan redes de 2,4 GHz (802.11 b/g/n) — una red solo de 5 GHz o un band steering agresivo deja al robot sin nada a lo que unirse.", "likelihood": "common" }, { "title_en": "Wrong or unsupported Wi-Fi password", "title_es": "Contraseña Wi-Fi errónea o no compatible", "detail_en": "One mistyped character fails the join, and ECOVACS says to use English letters and numbers in the password — exotic symbols break it.", "detail_es": "Un solo carácter mal escrito impide la conexión, y ECOVACS pide usar letras inglesas y números en la contraseña — los símbolos exóticos la rompen.", "likelihood": "common" }, { "title_en": "Robot not in setup mode", "title_es": "Robot fuera del modo de emparejamiento", "detail_en": "The Wi-Fi indicator must blink slowly after pressing RESET before the app can hand over credentials.", "detail_es": "El indicador Wi-Fi debe parpadear lento tras pulsar RESET antes de que la app pueda entregar las credenciales.", "likelihood": "common" }, { "title_en": "Router features the robot can't handle", "title_es": "Funciones del router que el robot no admite", "detail_en": "ECOVACS documents that hidden SSIDs, web-login portals, VPN and proxy setups are unsupported — disable them for the join.", "detail_es": "ECOVACS documenta que las redes ocultas, los portales de acceso web, las VPN y los proxys no son compatibles — desactívalos para la conexión.", "likelihood": "uncommon" } ], "steps": [ { "title_en": "Move the robot next to the router", "title_es": "Acerca el robot al router", "detail_en": "Set up with robot, phone and router in the same room, within about 3 meters.", "detail_es": "Configura con el robot, el teléfono y el router en la misma habitación, a unos 3 metros." }, { "title_en": "Put DEEBOT in setup mode", "title_es": "Pon el DEEBOT en modo de emparejamiento", "detail_en": "Power on and press the RESET button (about 3 seconds on most models) until the tune plays and the Wi-Fi light blinks slowly.", "detail_es": "Enciende el robot y pulsa el botón RESET (unos 3 segundos en la mayoría de modelos) hasta oír la melodía y ver el indicador Wi-Fi parpadear lento." }, { "title_en": "Pick the 2.4 GHz network", "title_es": "Elige la red de 2,4 GHz", "detail_en": "Select the 2.4 GHz SSID in the app; on dual-band routers, enable \"dual band in one\"/band steering or split out a 2.4 GHz name.", "detail_es": "Selecciona la red de 2,4 GHz en la app; en routers de doble banda, activa el modo unificado o separa un nombre de red de 2,4 GHz." }, { "title_en": "Retype the password carefully", "title_es": "Reescribe la contraseña con cuidado", "detail_en": "Enter it fresh — visible, no autofill — using only English letters and numbers.", "detail_es": "Escríbela de nuevo — visible, sin autocompletar — usando solo letras inglesas y números." }, { "title_en": "Simplify the router for the join", "title_es": "Simplifica el router para la conexión", "detail_en": "Temporarily un-hide the SSID and disable VPN/proxy or web login; once the robot is online those can usually return.", "detail_es": "Haz visible temporalmente la red y desactiva VPN/proxy o el acceso por portal web; con el robot ya en línea, normalmente puedes reactivarlos." } ], "parts": [], "related": [ "10016", "10503", "10006" ], "related_symptom": "not-connecting-to-wifi", "sources": [ { "label_en": "ECOVACS Support — Network error codes and solutions", "label_es": "Soporte de ECOVACS — Códigos de error de red y soluciones", "url": "https://help.ecovacs.com/us/support/app-wifi-connection/network-error-codes-and-solutions", "kind": "official" }, { "label_en": "ECOVACS Support — Troubleshooting for home Wi-Fi connection failure", "label_es": "Soporte de ECOVACS — Solución de fallos de conexión al Wi-Fi de casa", "url": "https://help.ecovacs.com/us/support/app-wifi-connection/troubleshooting-for-home-wi-fi-connection-failure", "kind": "official" } ], "confidence": "official", "last_verified": "2026-07-07" }