{
  "$schema": "robofaults-fault-record/v0",
  "kind": "error",
  "brand": "ecovacs",
  "page_en": "https://robofaults.com/ecovacs/error-10006/",
  "page_es": "https://robofaults.com/es/ecovacs/error-10006/",
  "code": "10006",
  "slug": "error-10006",
  "device_type": "vacuum",
  "name_en": "Network connection timed out",
  "name_es": "Conexión de red agotada",
  "badge": "ERR 10006",
  "severity": "ok",
  "severity_note_en": "setup stalls but the robot is unharmed and still cleans from its buttons",
  "severity_note_es": "la configuración se detiene, pero el robot está intacto y sigue limpiando con sus botones",
  "series": [
    "ECOVACS HOME",
    "DEEBOT Wi-Fi setup"
  ],
  "tools_en": "phone with the ECOVACS HOME app",
  "tools_es": "teléfono con la app ECOVACS HOME",
  "time_min": 10,
  "difficulty": "easy",
  "safety": "none",
  "safety_note_en": "",
  "safety_note_es": "",
  "meaning_en": "Error 10006 — and its sibling 10011 — means the <b>network connection timed out</b> while the app talked to ECOVACS' servers. Officially: confirm both your phone and your home Wi-Fi can actually reach the internet.",
  "meaning_es": "El error 10006 — y su gemelo 10011 — significa que la <b>conexión de red se agotó</b> mientras la app hablaba con los servidores de ECOVACS. Oficialmente: confirma que tu teléfono y tu Wi-Fi de casa llegan de verdad a internet.",
  "causes": [
    {
      "title_en": "Home Wi-Fi has no internet right now",
      "title_es": "El Wi-Fi de casa está sin internet ahora mismo",
      "detail_en": "The router broadcasts but the line is down — ECOVACS' official check is that both the phone and the home Wi-Fi connect to the internet normally.",
      "detail_es": "El router emite pero la línea está caída — la comprobación oficial de ECOVACS es que el teléfono y el Wi-Fi de casa se conectan a internet con normalidad.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Weak signal where the robot sits",
      "title_es": "Señal débil donde está el robot",
      "detail_en": "A handshake across the house drops halfway — ECOVACS recommends setting up within about 3 meters of the router.",
      "detail_es": "Un emparejamiento a través de toda la casa se corta a medias — ECOVACS recomienda configurar a unos 3 metros del router.",
      "likelihood": "common"
    },
    {
      "title_en": "Phone quietly using mobile data",
      "title_es": "El teléfono usa datos móviles sin avisar",
      "detail_en": "If the phone answers over 4G/5G instead of the home Wi-Fi, the setup session times out — official guidance is to switch mobile data off first.",
      "detail_es": "Si el teléfono responde por 4G/5G en vez del Wi-Fi de casa, la sesión caduca — la pauta oficial es apagar antes los datos móviles.",
      "likelihood": "common"
    }
  ],
  "steps": [
    {
      "title_en": "Test the internet on another device",
      "title_es": "Prueba internet en otro aparato",
      "detail_en": "Load a webpage on a laptop or second phone over the same Wi-Fi — if nothing loads, fix the router or line first.",
      "detail_es": "Abre una web en un portátil u otro teléfono con el mismo Wi-Fi — si no carga nada, arregla primero el router o la línea."
    },
    {
      "title_en": "Turn mobile data off",
      "title_es": "Apaga los datos móviles",
      "detail_en": "Disable 4G/5G data on the phone so it can only answer over the home Wi-Fi during setup.",
      "detail_es": "Desactiva los datos 4G/5G del teléfono para que solo responda por el Wi-Fi de casa durante la configuración."
    },
    {
      "title_en": "Move everything next to the router",
      "title_es": "Acércalo todo al router",
      "detail_en": "Put the robot and the phone within about 3 meters of the router and run the setup again.",
      "detail_es": "Coloca el robot y el teléfono a unos 3 metros del router y repite la configuración."
    },
    {
      "title_en": "Restart router and robot if it repeats",
      "title_es": "Reinicia el router y el robot si se repite",
      "detail_en": "Power-cycle both, wait for the robot's startup sound, and retry — then contact ECOVACS support with the code.",
      "detail_es": "Apaga y enciende ambos, espera al sonido de arranque del robot y reintenta — después contacta con el soporte de ECOVACS indicando el código."
    }
  ],
  "parts": [],
  "related": [
    "10002",
    "10010"
  ],
  "related_symptom": "not-connecting-to-wifi",
  "sources": [
    {
      "label_en": "ECOVACS Support — Network error codes and solutions",
      "label_es": "Soporte de ECOVACS — Códigos de error de red y soluciones",
      "url": "https://help.ecovacs.com/us/support/app-wifi-connection/network-error-codes-and-solutions",
      "kind": "official"
    },
    {
      "label_en": "ECOVACS Support — Troubleshooting for home Wi-Fi connection failure",
      "label_es": "Soporte de ECOVACS — Solución de fallos de conexión al Wi-Fi de casa",
      "url": "https://help.ecovacs.com/us/support/app-wifi-connection/troubleshooting-for-home-wi-fi-connection-failure",
      "kind": "official"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-07"
}