{
  "$schema": "robofaults-fault-record/v0",
  "kind": "symptom",
  "brand": "ecovacs",
  "page_en": "https://robofaults.com/ecovacs/brushes-not-spinning/",
  "page_es": "https://robofaults.com/es/ecovacs/los-cepillos-no-giran/",
  "slug": "brushes-not-spinning",
  "slug_es": "los-cepillos-no-giran",
  "device_type": "vacuum",
  "title_en": "DEEBOT brushes not spinning",
  "title_es": "Los cepillos del DEEBOT no giran",
  "severity": "warn",
  "severity_note_en": "the robot keeps driving but leaves debris behind and strains the brush motors",
  "severity_note_es": "el robot sigue circulando pero deja suciedad atrás y fuerza los motores de los cepillos",
  "series": [
    "N79/500/600",
    "OZMO 920/950/T5",
    "T8/N8/T9+",
    "T10/X1/T20/X2 OMNI"
  ],
  "tools_en": "multi-function cleaning tool or scissors",
  "tools_es": "herramienta de limpieza multifunción o tijeras",
  "time_min": 15,
  "difficulty": "easy",
  "safety": "sharp",
  "safety_note_en": "Hold the multi-function cleaning tool by its grip — ECOVACS' manuals warn its cutting edges are sharp — and always cut wrapped hair away from your fingers.",
  "safety_note_es": "Sujeta la herramienta de limpieza multifunción por el mango — los manuales de ECOVACS advierten de que sus bordes cortantes están afilados — y corta siempre el pelo enrollado alejando el filo de los dedos.",
  "meaning_en": "Brushes that stop spinning are almost always <b>tangled with hair</b>. ECOVACS' official fix: remove the main brush cover via its two tabs, clean the roller with the cleaning tool, and wipe the side brushes and their slots dry.",
  "meaning_es": "Unos cepillos que dejan de girar casi siempre están <b>enredados con pelo</b>. La solución oficial de ECOVACS: retira la cubierta del cepillo principal por sus dos pestañas, limpia el rodillo con la herramienta de limpieza y seca los cepillos laterales y sus ranuras.",
  "causes": [
    {
      "title_en": "Hair wrapped around the main brush",
      "title_es": "Pelo enrollado en el cepillo principal",
      "detail_en": "Hair winds around the roller and its end caps until the motor stalls — the official routine cleans the roller with the cleaning tool and allows a water rinse if it dries fully.",
      "detail_es": "El pelo se enrolla en el rodillo y sus extremos hasta frenar el motor — la rutina oficial limpia el rodillo con la herramienta y permite enjuagarlo si se seca por completo.",
      "likelihood": "most_common"
    },
    {
      "title_en": "Debris in the side brush slots",
      "title_es": "Suciedad en las ranuras de los cepillos laterales",
      "detail_en": "ECOVACS has you pull the side brushes off and wipe brush and slot with a dry cloth — grit under the hub stalls them even when the arms look clean.",
      "detail_es": "ECOVACS pide sacar los cepillos laterales y limpiar cepillo y ranura con un paño seco — la arenilla bajo el eje los frena aunque los brazos parezcan limpios.",
      "likelihood": "common"
    },
    {
      "title_en": "Blocked suction intake feeding the jam",
      "title_es": "Entrada de succión obstruida que alimenta el atasco",
      "detail_en": "The official manuals pair a blocked suction intake with brush trouble — clear the intake and empty the dust bin whenever you service the roller.",
      "detail_es": "Los manuales oficiales asocian una entrada de succión obstruida con los problemas de cepillos — despeja la entrada y vacía el depósito de suciedad siempre que revises el rodillo.",
      "likelihood": "common"
    },
    {
      "title_en": "Brush worn past its service life",
      "title_es": "Cepillo agotado por desgaste",
      "detail_en": "ECOVACS' own schedule replaces side brushes every 3-6 months and the main brush every 6-12 — matted bristles and bent arms don't recover with cleaning.",
      "detail_es": "El propio calendario de ECOVACS sustituye los cepillos laterales cada 3-6 meses y el principal cada 6-12 — las cerdas aplastadas y los brazos doblados no se recuperan limpiándolos.",
      "likelihood": "uncommon"
    }
  ],
  "steps": [
    {
      "title_en": "Power off and flip the robot",
      "title_es": "Apaga el robot y dale la vuelta",
      "detail_en": "Switch the robot off and turn it over on a soft surface.",
      "detail_es": "Apaga el robot y ponlo boca arriba sobre una superficie blanda."
    },
    {
      "title_en": "Remove the main brush cover",
      "title_es": "Retira la cubierta del cepillo principal",
      "detail_en": "Push the two tabs, lift the cover away, and pull the main brush out of its bay.",
      "detail_es": "Presiona las dos pestañas, levanta la cubierta y saca el cepillo principal de su alojamiento."
    },
    {
      "title_en": "Cut the roller clean",
      "title_es": "Corta y limpia el rodillo",
      "detail_en": "Use the multi-function cleaning tool to cut and comb wrapped hair off the roller; rinse it under water only if you dry it completely before refitting.",
      "detail_es": "Usa la herramienta de limpieza multifunción para cortar y peinar el pelo del rodillo; enjuágalo solo si lo secas por completo antes de montarlo."
    },
    {
      "title_en": "Service the side brushes",
      "title_es": "Revisa los cepillos laterales",
      "detail_en": "Pull the side brushes off their posts and wipe the brushes and their slots with a dry cloth before snapping them back on.",
      "detail_es": "Saca los cepillos laterales de sus ejes y limpia cepillos y ranuras con un paño seco antes de encajarlos de nuevo."
    },
    {
      "title_en": "Clear the intake and retest",
      "title_es": "Despeja la entrada de succión y vuelve a probar",
      "detail_en": "Empty the dust bin, check the suction intake for wedged debris, refit everything and run a short clean — replace any brush that still won't spin.",
      "detail_es": "Vacía el depósito de suciedad, revisa la entrada de succión, monta todo de nuevo y haz una limpieza corta — sustituye cualquier cepillo que siga sin girar."
    }
  ],
  "parts": [
    "ecovacs-main-brush-ozmo",
    "ecovacs-side-brush-ozmo",
    "ecovacs-main-brush-n79",
    "ecovacs-side-brush-n79"
  ],
  "related_codes": [
    "1 beep",
    "2 beeps",
    "4 beeps"
  ],
  "sources": [
    {
      "label_en": "ECOVACS Support — Main Brush and/or Side Brushes not rotating",
      "label_es": "Soporte de ECOVACS — El cepillo principal o los laterales no giran",
      "url": "https://help.ecovacs.com/us/support/faq-detail?id=155",
      "kind": "official"
    },
    {
      "label_en": "ECOVACS DEEBOT 601 instruction manual — maintenance schedule (official PDF)",
      "label_es": "Manual oficial del ECOVACS DEEBOT 601 — calendario de mantenimiento (PDF oficial)",
      "url": "https://site-static.ecovacs.com/upload/file/support/2020/10/27/092645_1531.pdf",
      "kind": "official"
    },
    {
      "label_en": "iFixit — Ecovacs Deebot 900 troubleshooting wiki (brushes section)",
      "label_es": "iFixit — Wiki de resolución de problemas del Ecovacs Deebot 900 (sección de cepillos)",
      "url": "https://www.ifixit.com/Wiki/Ecovacs_Deebot_900_Troubleshooting",
      "kind": "community"
    }
  ],
  "confidence": "official",
  "last_verified": "2026-07-07"
}