{ "$schema": "robofaults-fault-record/v0", "kind": "symptom", "brand": "dreame", "page_en": "https://robofaults.com/dreame/not-returning-to-dock/", "page_es": "https://robofaults.com/es/dreame/no-vuelve-a-la-base/", "slug": "not-returning-to-dock", "slug_es": "no-vuelve-a-la-base", "device_type": "vacuum", "title_en": "Dreame not returning to the dock", "title_es": "El Dreame no vuelve a la base", "severity": "warn", "severity_note_en": "robot strands mid-floor and drains flat unless someone carries it home", "severity_note_es": "el robot queda varado en medio del suelo y se descarga del todo si nadie lo lleva a la base", "series": [ "F9/D9/Z10 Pro/L10 Pro", "W10", "D10 Plus/D10s", "L10s/L20 Ultra", "X30/X40/X50/L40" ], "tools_en": "dry cloth", "tools_es": "paño seco", "time_min": 15, "difficulty": "easy", "safety": "none", "safety_note_en": "", "safety_note_es": "", "meaning_en": "A Dreame that can't find its base is usually blocked by clutter around the station or a dirty signaling area. Officially: keep 1.5 m clear in front, 0.5 m on both sides, and start cleans from the dock.", "meaning_es": "Un Dreame que no encuentra su base suele estar bloqueado por trastos alrededor de la estación o por la zona de señal sucia. Oficialmente: deja 1,5 m libres delante, 0,5 m a cada lado y empieza las limpiezas desde la base.", "causes": [ { "title_en": "Obstructions around the station", "title_es": "Obstáculos alrededor de la estación", "detail_en": "Dreame's official clearances are 1.5 m in front and 0.5 m on each side. Shoes, cables and door mats inside that zone block the final approach; mirrors and routers or TVs nearby confuse it further.", "detail_es": "Las distancias oficiales de Dreame son 1,5 m delante y 0,5 m a cada lado. Zapatos, cables y felpudos dentro de esa zona bloquean la aproximación final; los espejos y los routers o televisores cercanos la confunden aún más.", "likelihood": "most_common" }, { "title_en": "Dirty signaling area on the base", "title_es": "Zona de señal de la base sucia", "detail_en": "Every manual FAQ ends the return-to-base row the same way — wipe the station's signaling window. A dust film there hides the dock from the robot completely.", "detail_es": "Todas las FAQ de los manuales terminan la fila de volver a la base igual — limpia la ventana de señal de la estación. Una capa de polvo ahí esconde la base del robot por completo.", "likelihood": "common" }, { "title_en": "Dock unplugged or moved mid-clean", "title_es": "Base desenchufada o movida a mitad de limpieza", "detail_en": "A station that lost power, or a robot picked up and moved, forces re-positioning — and if that fails the robot re-maps instead of going home. Officially, a robot too far away must be docked by hand once.", "detail_es": "Una estación sin corriente, o un robot levantado y movido, obliga a reposicionarse — y si eso falla, el robot vuelve a mapear en vez de volver a casa. Oficialmente, un robot demasiado lejos se acopla a mano una vez.", "likelihood": "common" }, { "title_en": "Mission started away from the dock", "title_es": "Limpieza iniciada lejos de la base", "detail_en": "The official X50 guidance is to start cleaning tasks from the base station — a robot that starts mid-room anchors its map poorly and can lose the way back.", "detail_es": "La pauta oficial del X50 es iniciar las limpiezas desde la estación base — un robot que arranca en medio de la habitación ancla mal su mapa y puede perder el camino de vuelta.", "likelihood": "uncommon" }, { "title_en": "Slippery floor or dirty ramp in front of the dock", "title_es": "Suelo resbaladizo o rampa sucia delante de la base", "detail_en": "Mop water in front of the station makes the wheels slip during the final climb, and the official checks include cleaning the station's ramp plate so the robot doesn't get stuck on it.", "detail_es": "El agua de fregado delante de la estación hace patinar las ruedas en la subida final, y las comprobaciones oficiales incluyen limpiar la rampa de la estación para que el robot no se quede atascado en ella.", "likelihood": "uncommon" } ], "steps": [ { "title_en": "Confirm the dock has power", "title_es": "Confirma que la base tiene corriente", "detail_en": "Reseat the power cord at both ends and check the station shows life — a dead dock is invisible to a returning robot.", "detail_es": "Reconecta el cable en ambos extremos y comprueba que la estación da señales de vida — una base apagada es invisible para un robot que vuelve." }, { "title_en": "Run the short-range dock test", "title_es": "Haz la prueba de acoplamiento a corta distancia", "detail_en": "Place the robot 1-2 m in front of the station and press its dock button. If it can't dock even from there, skip to the last step and contact support.", "detail_es": "Coloca el robot a 1-2 m de la estación y pulsa su botón de volver a la base. Si ni así se acopla, salta al último paso y contacta con el soporte." }, { "title_en": "Clear the official clearances", "title_es": "Despeja las distancias oficiales", "detail_en": "Free 1.5 m in front of the dock and 0.5 m on both sides, move it away from routers and TVs, and avoid mirror-like surfaces facing it.", "detail_es": "Libera 1,5 m delante de la base y 0,5 m a cada lado, aléjala de routers y televisores y evita superficies de espejo enfrente." }, { "title_en": "Wipe the signaling area and ramp", "title_es": "Limpia la zona de señal y la rampa", "detail_en": "With a dry cloth, clean the station's signaling window and its ramp plate, and dry any mop water on the floor in front.", "detail_es": "Con un paño seco, limpia la ventana de señal de la estación y su rampa, y seca el agua de fregado del suelo delante." }, { "title_en": "Start missions from the dock", "title_es": "Inicia las limpiezas desde la base", "detail_en": "Dock the robot by hand once, then always start cleans from the station, and don't carry the robot or move the dock mid-mission.", "detail_es": "Acopla el robot a mano una vez, empieza siempre las limpiezas desde la estación y no muevas el robot ni la base a mitad de tarea." }, { "title_en": "Restart, and reset only knowingly", "title_es": "Reinicia, y restablece solo a sabiendas", "detail_en": "Restart the robot and retry. A factory reset (hold the reset button about 3 seconds) is the official last resort — it erases all data including saved maps.", "detail_es": "Reinicia el robot y reintenta. El restablecimiento de fábrica (mantén el botón de reset unos 3 segundos) es el último recurso oficial — borra todos los datos, incluidos los mapas guardados." } ], "parts": [], "sources": [ { "label_en": "Dreame Support — X50 Ultra Complete, unable to find or return to base station", "label_es": "Soporte de Dreame — X50 Ultra Complete, no encuentra o no vuelve a la estación base", "url": "https://dreametech.zendesk.com/hc/en-us/articles/54687159682201-X50-Ultra-Complete-Unable-to-Find-or-Return-to-Base-Station", "kind": "official" }, { "label_en": "Dreame Support — L10s Ultra, docking failed", "label_es": "Soporte de Dreame — L10s Ultra, fallo de acoplamiento", "url": "https://dreametech.zendesk.com/hc/en-us/articles/55114011643161-L10s-Ultra-Docking-Failed", "kind": "official" }, { "label_en": "Dreame L10s Ultra user manual — FAQ, cannot find and return to the base station (official PDF)", "label_es": "Manual oficial del Dreame L10s Ultra — FAQ, no encuentra ni vuelve a la estación base (PDF oficial)", "url": "https://dreametech.zendesk.com/hc/en-us/articles/51034561720601-L10s-Ultra-User-Manual", "kind": "official" } ], "confidence": "official", "last_verified": "2026-07-10" }